Stringed Instrument Support Technician

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") Customer Service team you will be working alongside many talented individuals who are fully dedicated to our Artists, Dealers and Consumers around the world, backing their efforts in musical creation.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Stringed Instrument Support Technician based in Scottsdale, Arizona. This person provides Stringed Instrument product technical support to FMIC Authorized Distributors, Dealers, Authorized Service Centers and global internal FMIC Departments via e-mail, and direct telephone conversation.

This is a hybrid role based out of our Scottsdale, AZ office.

Essential Functions:

• Respond to all requests for Stringed Instrument product support which are received through e-mail, phone calls and internal Chat resources.
• Answer general and technical questions for Distributors, Dealers, Business Development Managers, Service Centers, Consumers and global internal employees regarding all FMIC brands of stringed instruments.
• Coordinate service returns to FMIC in-house repair facilities from Distributors, Dealers, Service Centers, and global partners.
• Responsible for validation and entry of all warranty-related neck, body, and warranty only designated parts orders.
• Make determinations for out-of-warranty, accommodation body and neck sales to Consumers.
• Issue Return Authorizations for defective stringed instruments, as well as related accessories and parts.
• Input defective replacement orders.
• Review, input and approve stringed instrument warranty repair claims.
• Review, approve and process product logo decal and Certificate of Authenticity requests received from Authorized Distributors, Dealers, Service Centers and Consumers.
• Inform Team Supervisor of pertinent trends regarding failures in the field with respect to stringed instrument products and accessories.
• Manage administrative aspects of FMIC Custom Shop service returns, including but not limited to Distributor/Dealer/Service partner communications, FMIC Custom Shop Repair team direction and Consumer messaging control.
• Special projects for Product Team, Marketing and R&D as needed.
• Additional duties as assigned

Qualifications:

• High School Diploma or equivalent.
• Guitar repair/building training from a Luthiery school or college/technical school required.
• Repair service experience on FMIC fretted instruments preferred.
• Familiarity with electronic schematics and wiring diagrams.
• Excellent written and verbal communication skills.
• Conflict resolution skills

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

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Last updated on Aug 21, 2024