Senior Professional Services Engineer

Our Opportunity

Snyk is expanding our Customer Solutions team and hiring for a Professional Services Engineer. As part of the Professional Services team, you will work with our customers to design and implement solutions that help them ship secure cloud-native applications. In this role, you’ll help our customers succeed through consulting and hands-on implementation of Snyk products, as well as further Snyk’s product growth with direct customer feedback. The ideal Professional Services Engineer is a blend of Software Engineer, Application Security Engineer, Client-facing Consultant, and Pre-Sales Engineer. 

In addition, you will be responsible for providing pre-sales support to Sales and developing and promoting integration and tooling around Snyk products. As a Professional Services Engineer, you’ll develop blog posts and other thought leadership activities for Snyk, and work with R&D and Product Management to develop and test Snyk products. 

 

You’ll Spend Your Time:

• Working directly with customers on implementation and other consulting activities
• Writing code and delivering technical integrations, configurations, and specialized solutions for customers
• Being the voice of the customer and providing feedback to internal teams to advance our products and drive customer success
• Assisting in the pre-sales process by participating in the scoping of customer work
• Delivering work on time and proactively raising risks/roadblocks

 

What You’ll Need:

• 10+ years of industry experience, including experience as both a software engineer and an Application Security Engineer. You should have experience using Application Security tools as part of your everyday development process.
• Excellent verbal and written communication skills, with a passion for helping customers be successful. 
• Bachelor’s Degree (CS/IT/Eng/ITSec) or equivalent experience.
• Extensive experience writing code both independently and in a paired programming fashion. You should be comfortable writing Shell scripts and writing more advanced scripts in Python or JavaScript.
• Understanding of software development, SDLC, and DevOps methodologies
• Hands-on working experience building pipelines and deploying code with CI/CD tools (ex: Jenkins, GitHub Actions). 
• Hands-on working experience using git-based SCM tools (ex: Github, Gitab). 
• Proficient in using the Linux command line.

 

We’d be Lucky if You: 

• Passion for application security; bonus if you have Experience in a post-sales technical implementation role for an AppSec, CI, or DevSecOps product or service.
• Experience with technical scoping and writing/preparing technical Statements of Work

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Last updated on Sep 28, 2023