Senior Account Manager, Client Service

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you’ll do:

• Lead the relationship with a group of agency clients
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
• Develop and cultivate relationships with brand and agency clients as a consultant to their business
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
• Able to lead, not just manage tasks; think multiple steps ahead to move a partnership forward
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform
• Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides

Who you are:

A client services pro, you’re comfortable leading the strategy and operations behind growing a portfolio of client accounts. You get excited to solve complex client challenges through creative solutions, product capabilities and innovative marketing strategy. You are able to build long-lasting and credible relationships with key partners and understand how our product solution can solve their business objectives. You’re a self-starter and can set your own priorities while also inspiring the client team toward a common goal.

• Strong online advertising and client-facing experience
• Solid technical background, ideally with experience at another DSP, SSP, online publisher, agency, MarTech provider or other online advertising role
• Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
• Strong interpersonal skills – you can manage difficult conversations with clients and deliver outstanding customer service
• Solid experience in Excel and MS Office and an ability to use large data sets to build presentations and extract insights & strategy recommendations
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• Effective time management skills – ability to prioritise and meet deadlines
• High attention to detail

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Last updated on Jul 17, 2024