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Manual QA Team Lead

tcpsoftware · 20 days ago
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TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

The Manual Quality Assurance Team Lead is responsible for providing quality through the daily management of QA staff by motivating, recognizing, rewarding, coaching, counseling, and training. 

As a Manual QA Team Lead, you will: 

  • Provide daily direction and communication to employees so that Quality Assurance tasks are done in a timely, efficient, and knowledgeable manner. 
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to QA organization. 
  • Provides performance feedback and coaching on a regular basis to each team member. 
  • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level. 
  • Collaborate with management team to develop and adjust schedules to ensure adequate staffing. 
  • Handle escalation life cycle to ensure escalations are routed properly and in a timely manner until resolution. 
  • Provide advanced internal training and knowledge base articles for the team. 
  • Perform other duties as assigned. 

You are a strong fit for this role if you have: 

  • Bachelor’s degree in Business, MIS or related field or equivalent experience preferred but not required. 
  • Experience in managing people. 
  • Ability to multi-task, work under pressure, and meet tight deadlines. 
  • High level of strategic thinking to overcome problems. 
  • Strong ability to communicate clearly and concisely. 
  • Strong interpersonal and relationship skills. 
  • Strong ability to prioritize workload of self and others. 
  • Ability to demonstrate adaptability and flexibility in work products. 
  • Ability to remain professional when under severe pressure. 
  • Sound decision making and judgement.  
  • Strong ability to prioritize and manage escalated issues. 
  • Accountable and results focused. 
  • Ability to create and deliver advanced product trainings. 
  • Ability to provide people development skills. 
  • Ability to identify and work with interdepartmental resources. 
  • Can identify and understand software bugs and issues. 
  • Understanding of module requirements and development processes. 
  • Understanding of triage and portfolio processes.

Benefits:

  • Competitive Salary based on experience
  • 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
  • 8 hours to volunteer and impact the community
  • Comprehensive benefits (Health/Dental/Vision/ 401K)
  • The work/life set up you need to be successful

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Last updated on Feb 6, 2024

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