Technical Program Manager - Security Services

About the role:

OpenZeppelin is seeking an experienced, customer-facing Technical Project Manager with a proven track record of delivering on time to join the Security Research team and take ownership of the entire security audit delivery process.  This person will work closely with other constituencies across the organization including the Sales, Marketing, Operations, and Executive Leadership teams.

What you'll be doing:

• Own and nurture relationships with OpenZeppelin’s client base. Respond to inquiries from existing customers, ensuring client retention and satisfaction.
• Establish trusted relationships with each client to drive continued value from our products and services. Ensure that clients' technical needs are met and exceeded.
• Follow up on client interactions to identify and develop new business opportunities.
• Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process.
• Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined.
• Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution.
• Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing.
• Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle.
• Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success.
• Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows.

You have:

• 5+ years of experience in Technical Project Management, Technical Program Management, Technical Account Management , Solutions Architect or similar roles.
• An advanced English level and great communication skills (oral and written).
• Passion about the blockchain space and decentralization.
• You have a technical background and are comfortable with reviewing code at a high-level for estimation purposes and code management tools (GitHub especially).
• Superb organization and project management skills with the ability to work on and manage multiple complex projects with many stakeholders at the same time.
• Excellent interpersonal and communication skills and a demonstrated ability to communicate with clients on both technical and non-technical topics.
• Advanced knowledge of project management tools and familiar with Notion, Linear and GitHub.
• Demonstrated experience working with professional services scheduling software.

Nice to have:

• Technical experience with blockchain technologies, Solidity, or cybersecurity.
• Project management certification (PMP, Scrum Master, etc).
• Advanced knowledge of GitHub.
• PMO or other people management experience.

Logistics:

All positions at OpenZeppelin are 100% remote, however you must be located/able to work in the Americas or European time zones to be considered for this position. Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (45mins)
• Hiring Manager Call (45mins)
• PM Team Interview 60mins)
• Leadership Interview (30mins)
• Paid work test (Lasting up to 10 days)
• Reference checks