Collections Manager | Subject Matter Expert | BPO | US Market

About us
We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the "un & under" served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.
We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advance and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.

Role Overview:

Join our dynamic team to develop and implement SOPs, ensuring seamless collaboration between machine/robo and human agents. You'll be responsible to meet operational and compliance standards, identifying gaps to align with US regulations and train our agents on debt collection practices in the united states. Ideal candidates are experienced Collection, Training, or Quality Assurance Managers with 10+ years in the US Debt collections and recovery market. Strong communication skills and experience with robo/machine agents are highly valued.

What you will do:

• Provide and create collection SOP practices and guidelines for our newly established business as a Collection Agency, where machine/robo and human agents will work together.

• Conduct assessments/testing on the machine/robo agents to ensure they meet operational and compliance requirements.

• Identify potential gaps in the output of our machine/robo agents to ensure compliance with US regulations.

• Ensure compliance with all regulatory requirements and company policies

• ⁠Monitor and analyze collection data to identify trends, areas for improvement, and potential risks

• ⁠Stay updated with industry best practices and changes in regulations affecting collections and the SME sector

• Provide training to our human and robo agents on collection best practices

What you need to have:

• Collection Managers, Training Managers, or Quality Assurance Managers with 10+ years of experience in building compliant resolutions, operational processes, and collection strategies for the US market.

• Proven experience in adapting business and regulatory changes into existing business processes.

• Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.

• Prior experience with robo/machine collection agents in the relevant scope of work is a big plus.
   

Schedule

• Philippine and Vietnam Timezone (Fixed)

• Amenable to work in BGC Taguig (Hybrid set up)

• Will be required to work from Vietnam (ho chi minh city) office during the early months

Additional Info
Learn more about us here:
https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s

Last updated on Oct 25, 2024