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C

E-Commerce Customer Service Associate (Seasonal)

Catbird · 30 days ago

Brooklyn, New York

Negotiable

Full-time

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Catbird, a fine jewelry company, is currently looking for full-time Seasonal Customer Service Associates in our E-commerce Department.

SCHEDULE: Monday - Friday 9:30am - 6pm (Mondays & Fridays are remote)

The role will start immediately, with a contract end date of December 31st. There is a possibility to extend based on business demands.

Please note, there will be some mandatory weekends and overtime. This role is located at our Brooklyn Navy Yard office.

Key Responsibilities

Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window
Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details
Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships
Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed
Provide styling and jewelry care advice to customers with a strong knowledge of Catbird products
Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
Help cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions
Display a command of product knowledge, procedure and policy to resolve any and all customer questions
Communicate daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures
Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible

Our Ideal Candidate

1+ year(s) of experience in E-commerce Customer Service
Maintains a positive attitude with an all-hands-on-deck team mentality
Ability to work in a fast paced environment with flexibility in various areas of coverage
Problem solving mastermind
Computer savvy
Empathetic, genuine, honest, encouraging and kind
Experience with jewelry or luxury brands is a plus
Experience using Kustomer is a plus

Compensation: $21/hour

•

Last updated on Oct 22, 2024

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C

Catbird

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