<p>David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Live Expert for their Barcelona office. </p><p> </p><p>Position: Live Expert</p><p>Location: Barcelona, Spain </p><p>Employment type: Full-time </p><p>Remuneration: Base salary + bonuses. </p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES: </strong></p><ul><li>Conduct product demonstrations via video calls</li><li>Boost sales and market share through interactions</li><li>Improve conversion rates from queries to purchases</li><li>Deliver excellent customer service</li><li>Provide efficient and confident responses to inquiries</li><li>Maintain expert product knowledge</li><li>Handle inventory management</li><li>Stay updated with training</li><li>Offer market insights and feedback</li><li>Engage in video presentations, scriptwriting, and translations</li><li>Create and deliver training content</li><li>Provide support to the call center and assist with other tasks, including potential out-of-hours work. </li></ul><ul></ul><p> </p><p><strong>REQUIREMENTS:</strong><br></p><ul><li>Native/fluent in Dutch (C1), both oral and written. Fluent in English (at least B2 level)</li><li>Previous experience in customer service / sales roles </li><li>Academic degree will be considered as an advantage </li><li>Excellent communication skills, with ability to emphasize and persuade </li><li>Comfortable communicating using various channels (primarily telephone)</li><li>Computer literate with sound knowledge of Microsoft Office package </li><li>Energetic and motivated self-starter, capable of achieving the targets set</li><li>Resourceful and stress resilient personality that can adapt and remain calm in all situations</li><li>Ability to meet tight deadlines with minimum supervision and in timely manner</li><li>Ability to work independently, while being team player at the same time </li><li>Strong sales & customer-oriented mindset. </li></ul><p> </p><p><strong>BENEFITS: </strong></p><ul><li>Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00</li><li>Full paid training about the company and the project you will be working on</li><li>Excellent remuneration package based on experience, skills and performance</li><li>Be part of a dynamic and creative team with positive and friendly atmosphere</li><li>Guidance and tools to reach career potential</li><li>Career development program and specialized courses</li><li>Private medical insurance</li><li>Discounts through company’s partner’s scheme.</li></ul> •
Last updated on Feb 18, 2025