Customer Project Manger

• Compile samples and timelines for Sales and clients
• Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments
• Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc)
• Manage the submission, approval and tracking of all artwork relative to open projects and orders
• Follow up on trials and compatibility submissions in order to get projects developed and purchase orders issued
• Understand primary componentry offerings and packaging options available within the organization

• Establish and maintain accurate client expectations on timing and execution of all projects
• Order entry, maintenance and tracking
• Ensure bill of materials, fill and assembly specifications and component standard are available to all support departments
• Understand and analyze available capacity. Work with planning, procurement and client on the workload forecast for accurate predictable delivery of orders

• Weekly open order status with individual accounts
• Daily follow- up with procurement on timely delivery of parts and with production on execution of orders
• Offer solutions and take ownership of the corrective action process regarding quality rejections, missed component delivery dates and capacity issues
• Logistical follow up to ensure a timely ship schedule
• Interaction with warehouse to confirm and report on client-owned inventory
• Full understanding of customer quality requirements
• Actively review and manage the monthly sales forecast (based on active orders) to assist Finance in assessment of actual shipments versus budget goal. Consistent and accurate date management

• 1+ year Project Management or operations experience
• Sense of ownership and accountability for the timely execution of orders
• Comfort level with various systems and processes to support various clients
• Ability to respect and meet deadlines. Flexibility in managing last-minute requests
• Professional in developing relationships with both internal and external clients
• Proactive attitude in working with team and clients
• Strong work ethic and quick response time to inquiries
• Open to learning new packaging, processes and clients in a growing company.

Last updated on May 17, 2023