Sr. Client Account Manager

As a Senior Client Account Manager, you’ll help drive revenue growth for one of our largest retail accounts at Pinterest. 

What you’ll do:

• Build and nurture relationships with our Partners, proactively reaching out to clients regarding campaign performance, optimizations, incremental opportunities and upsells, and new products.
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Product Marketing, Creative Strategy, Performance Solutions, etc).
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, alpha/beta testing opportunities, etc.
• Become an expert at Pinterest campaign best practices, especially lower funnel products, and enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.
• Actively leading and engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
• Pitch new performance products and campaign best practices at scale.

What we’re looking for:

• At least five years of digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Bachelor’s degree in a relevant field, or equivalent experience.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1x/week and therefore needs to be in a commutable distance from one of the following office (Chicago or New York) and traveling to New Jersey or San Bruno to see the client at least 1x/month.

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Last updated on Aug 28, 2024