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Production Support Analyst III - Daily

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Full-time
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Job title: - Application Production Support
Location: - Montreal, QC
Duration: 12 months
 
Overview:
Application Production Support (APS) team, responsible for maintaining and supporting applications under the scope of North America Business Lines.
Teams are located in USA, Canada and India, ensuring full coverage to the business lines that APS support. APS is a 24/7 team, ready to respond on any application related issues.
 
  • The team aims to maintain the integrity, stability and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hour.
  • The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.
  • APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support.
 
Responsibilities:
  • Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
  • Support product deployment life cycle for new releases, standards and patches.
  • Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
  • Provide support for projects along with timely reporting on status updates and risks.
  • Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
  • Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary.
  • Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
  • Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
  • Participate in global projects working with teams from US, Canada, Paris, India.
 
Minimum required qualifications
  • Must have experience with UNIX, Linux and Shell Scripts.
  • Must have experience with Oracle (preferred) SQL and PL/SQL.
  • Ability to work under pressure to support critical 24x7 production platform.
  • Must be able to work flexible hours (morning shift, evening shift, weekend support).
  • Experience of working with geographically diversified teams.
  • Must possess strong problem-solving skills.
  • Must be fluent in written and verbal communication in English.
  • Must possess time management and priority management skills.
  • Must be a team player while being able to work autonomously.
 
Preferred qualifications:
  • Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, encryption, IBM MQ Series etc will be an asset.
  • Ability to use Excel for data analysis and reporting is an asset
  • ITIL Framework knowledge will be an asset

Last updated on Jun 20, 2023

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