Business Development Manager

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

About the role

We have a unique opportunity for a Business Development Manager to join our Custom Shop Sales team, remotely based in Southern or Central Europe!  Reporting to the Custom Shop Sales Team Leader. This role will primarily be responsible for selling specific Fender Brands product lines into allocated sales areas whilst maintaining effective account management for all customers. They will be expected to be a product evangelist with a keen eye for detail, using data to recognise opportunities for commercial achievement. The Business Development Manager will manage the end-to-end relationship between a dealer and the Fender Business, liaising with and owning the relationship and communications to and from all internal departments.

If you're passionate about making a difference, working with a close knit team, and will enjoy the challenge of working across a European business...this role is for you!

Hybrid Working

Post COVID-19, Fender is working under a hybrid flexible working arrangement, with most employees working both from home and the office. This means that in most cases, our employees will experience a blend of working from home, or from the office, dependent on what type of role they undertake and the requirements of that role. We encourage leaders to both manage business requirements and offer flexibility where possible.

Main Responsibilities

• Make regular sales calls to Custom Shop Showcase accounts in the assigned area and keep in contact between visits by telephone and e-mail.
• Act as a consultant for Custom Order instruments for Showcase dealers and BDM’s in the wider Fender network.
• Work closely with the Product & Operations team on order quoting, order management and scheduled deliveries.
• Strive to achieve budgeted sales targets for the allocated sales area.
• Establish and maintain positive working relationships with customers and internal teams.
• Responsible for all visual merchandising and product representation in-store and online to comply with company requirements and regulations.
• Responsible via all channels for delivering product knowledge training to retail account staff.
• Maintain control of dealers’ stock ensuring correct stock levels are maintained, new products are presented, and orders are scheduled.
• Maintain a high level of product knowledge for Fender Custom Shop instruments.
• Create long-term development plans for the Custom Shop dealer network, including growth drivers and associated contact strategy based on those projections.
• Build dealer knowledge of social campaign methods and partner with the dealer to create impactful social campaigns with key product activation.
• Strong knowledge of e-commerce mechanics, tools, and techniques to accelerate sales performance.
• Keep up to date on the latest channel trends and dynamics and apply this knowledge to dealer plans and interactions – relay these insights internally to drive corrective actions.

This is an indication of the main responsibilities of the role and the Company reserves the right to amend the content of the role at its discretion.

Person Specification

Essential skills, experience, and education:       

• Fluent in Italian and/or French
• Proven experience within account management roles
• Knowledge of the Musical Instrument Industry 
• Proficient in the use of Microsoft Excel.
• Ability to work on own initiative and be self-motivated.
• Effective communication skills, both written and verbal.
• Ability to prioritise work and adapt to changing priorities.
• Excellent organisational skills.
• Driving licence.
• High level of FMIC product knowledge

Desirable qualities:

• Additional European languages.
• Guitarist and/or bassist.

Why Work for Fender?

We offer a range of Company benefits to our employees, and we would love you to join the team!

• Private Medical Cover

All employees are eligible to join our private health care scheme through salary sacrifice. Employees are eligible to benefit from tax relief of this provision.

• Learning and Development

We have an extensive range of courses and Udemy training sessions to enhance your learning! We also fund accreditations and externally recognised qualifications.

• Season Ticket Loans

If you need a season ticket loan for travel, we offer season ticket loans that cover your travel, and the cost is repaid free from interest.

• Birthday Voucher

Every employee receives an employee voucher on their birthday!

• Long Service Awards

We operate a long service awards that recognises your individual contributions to Fender.

• Employee Assistance Programme with Health Assured

Unlimited telephone counselling 24/7 counselling helpline and where applicable, structured short-term solution focused therapy. Advice and information for practical legal, financial, and medical matters. Online CBT and resources, face to face sessions up 6 per year.

• Cycle to Work Scheme

Cycle scheme gives employees access to bikes and safety equipment with big savings up to 50% over retail prices created by economies on VAT*, Income Tax and National Insurance.

• Workplace Pension Scheme

We offer a workplace pension which Fender will contribute 50% of your contributions, capped at 3%.

• Free unlimited access to Fender Play

Want to learn the guitar, bass, or ukulele? Look no further than Fender Play, free to all our employees!

• Fender Staff Discounts Program

We offer comprehensive discounts on all products and accessories available from our Fender.com & Jackson.com websites.

• PreSonus Staff Discount Program

Discounts are also available on products from PreSonus Audio Electronics, a member of the Fender Family of brands.

• Working from Home Allowance

All employees that can work from home are eligible to receive an allowance to cover the extra costs of working from your home.

• Working from Home Equipment and Support

We want to support all our employees to work from home and offer a wide range of support mechanisms and equipment to ensure you’re all good to go!

• Flexible Working Culture

All our employees* have the opportunity to work from home and from the office environment. We have offices in East Grinstead and Endell Street, London.

*Subject to individual role requirements

• Fender Days

2 x discretionary annual leave days taken on Christmas Eve and New Year’s Eve for all employees.

 

 

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Last updated on Aug 29, 2023