Browse
Employers / Recruiters

Back Office Support Specialist

welcome · 18 days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible. Welcome's drivers are experts in the area and share their local know-how to make travelers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

  • One of the highest-rated global transportation companies with a rating of 4.9/5 stars
  • 280 destinations with a goal to reach 350 by 2024
  • Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
  • Over 2.5 Million happy travelers every year

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

About the role

The Back Office Support Specialist plays a pivotal role in ensuring the smooth and efficient operations of the organization, as well as the accurate collection, editing and presentation of the data derived from traveler and driver communications. The responsibilities encompass a range of crucial back-office functions, including data entry, documentation, communication, and process support. With a keen eye for detail and a commitment to accuracy, the Back Office Support Specialist contributes to the overall success of our business by maintaining data integrity, supporting various processes, and providing exceptional administrative assistance.

Responsibilities:

  • Back Office Support Duties
  • Driver Account Changes: Checks all driver account changes submitted by the drivers and ensures the verification of all documentation and information provided
  • Driver Payments Preparation: Monitors all incoming driver communications related to their payments, checks the active complaints for any driver payment discrepancies as well as all cash payment submitted transfers, in order to accurately inform the Finance department before processing the drivers' weekly payments
  • Financial Disputes Management: Checks daily all payment platforms for incoming financial disputes, ensuring the proper investigation of each case and providing the relevant data to the platform
  • Communication Tagging: Actively checks all incoming written communications in our ticket management tool, to correctly identify the communication reasons of all stakeholders by tagging these with appropriate reasons. The back office agent is responsible for identifying new trends or patterns, reporting these insights, and making new suggestions to help improve service quality and customer experience
  • Process Improvement: Identify areas for process improvement within the back office and assist in implementing streamlined procedures.
  • Reporting: Generate and analyze reports on operational metrics, customer feedback, and other relevant data to support decision-making.
  • Support Projects: Assist with special projects and initiatives as required by the management team.
  • Email and Chat Support: Promptly responds to emails and chats, ensuring timely and accurate follow-up on customer requests and inquiries


Requirements

  • 2+ years' experience in a back office support or administrative role, preferably within the travel or transportation industry.
  • Advanced problem-solving skills
  • Experience with web-based customer support applications
  • Dependable and punctual, with strong time management and prioritization skills
  • Strong writing skills and a keen eye for detail
  • Native or fluent English speaker. Additional languages spoken will be a plus
  • Friendly and upbeat personality

Benefits

  • Flexible work from home policy
  • Private Health Insurance Plan
  • Vibrant and fresh work environment at the center of Athens
  • The tools you need to successfully perform your daily tasks
  • The unique opportunity to join "the next big thing" at the ground level
  • 5 work days a week/ 2 days off (alternating morning shifts)

Last updated on Jul 3, 2024

See more

About the company

More jobs at welcome

Analyzing

Remote

 · 

30+ days ago

Athens

 · 

30+ days ago

Remote

 · 

30+ days ago

More jobs like this

Analyzing

Athens

 · 

18 days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status