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Customer Service Assistant at Bristol Airport

optimegroup · 17 days ago
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Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.

This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.

Start Dates:

  • 3rd June 2024
  • 1st July 2024

Duties and responsibilities:

  • Greeting and checking in of passenger’s baggage for their respective flights
  • Checking passports, visa documentation and flight details
  • Offering and aiding customers’ needs
  • Direct customers to the right direction/assist if needed
  • Monitoring of baggage weights/applying extra cost if needed
  • Reconciliation of passengers at Boarding Gates

Shifts Available:

30, 20, 25 or 16 hours!

Please find below an example of a shift rota:

30 Hours - 5 on 3 off:

Day 1: 0300-1015

Day 2: 0430-1145

Day 3: 0500-1215

Day 4: 1300-2045

Day 5: 1230-1945

25 Hours - 5 on 4 off:

Day 1: 0300-1010

Day 2: 0430-1110

Day 3: 1000-1710

Day 4: 1600-2200

Day 5: 1500-2100

20 Hours - 3 on 6 off:

Day 1: 0300-1200/ 1200-2100

Day 2: 0400-1300/ 1200-2100

Day 3: 0400-1300/ 1100-2000

16 Hours - 5 on 3 off:

Day 1: 0300-0700

Day 2: 0400-0800

Day 3: 1500-1900

Day 4: 1500-1900

Day 5: 1400-1830

Flexibility will be required as there are some early starts and late finishes.

Skills required:

  • Good eye for the details
  • Previous customer service experiences
  • Great communication and interpersonal skills
  • Patient and understanding
  • Flexibility

Documents required at interview:

  • Passport or Birth Certificate
  • UK Settled Status (If applicable)
  • Proof of National Insurance
  • Proof of (current) Address
  • 5 Year Address History
  • 5 Year Work Reference History

Successful candidates will be required to complete a basic criminal record check following interview.

Hours of work/Pay rates:

  • Full time position with permanent role opportunity (40 hours per week)
  • £ 10.50 p/h paid weekly
  • Overtime paid at £15.75
  • 2 weeks paid training provided
  • Hours may vary working on a 5 on 3 off pattern.

Last updated on Mar 26, 2024

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