Supervisor Clinic

Our Vision is to be the best choice for healthcare in our community

 

Job Title:                    Office Supervisor

Department:               FMC Eye Specialists

Reports to:                 Director or Associate Director of Physician Offices

Job Summary:         

This full-time opening is for an Office Supervisor for our busy FMC Eye Specialists office. Qualified candidates should have at least one year of Supervisory/ Team Lead in an outpatient medical office setting. Candidate must be organized and ready to learn surgery scheduling for busy cataract surgeon. The schedule for this position is Monday-Friday 8AM-5PM.

*Preferred one year experience in ophthalmology clinic, not necessary but helpful. Supervisor will also be surgical coordinator*

 

WHAT DOES FMC & FMC EYE SPECIALISTS HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best and make every effort to take care of the people who make our company and division great.

• A competitive salary and benefits program aimed at attracting the best team members.
• An employer and physician that values and appreciates its team members and that you will have pride in working for.
• Loyal and kind patient base that you will enjoy working with.
• Medical Insurance Benefits (reviewed in 2022 and now enhanced and simplified to better meet the needs of our employees) including:
  • Cigna Open Access OAPIN & OAP Plans
  • Employer Contributions to HSA high deductible plan
  • Discounts at Florida Medical Clinic facilities
• Incentive based Wellness Programs.
• Company sponsored Life Insurance with buy-up provisions.
• Dental, Vision, Long and Short-Term Disability, Accident & Illness policy options.
• Paid Time Off and Holidays.
• No evening or weekend clinical responsibilities.
• Generous 401K plan with annual 3% Employer contribution after one year of employment.
• Reputation regionally for providing superior health care and quality service.

• Ancillary training programs and opportunities for growth.

 

 

Essential Functions of the Position:

 

• Essential Personality Skills and Qualities
  • Must be patient-service focused with the ability to deliver high patient satisfaction.
  • Excellent communications skills required, ability to develop relationships with patients to provide a positive experience.
  • Ophthalmic/optometric experience is preferred but not required.
  • Proficient with standard office equipment and software (Word & Excel); multi-task comfortably.
  • Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
  • Ensure all patients, at all times, have a positive experience while in the office or on the phone.
  • Maintain patient confidentiality.
  • Handle incoming call volume promptly and in a professional manner.
  • Travel to satellite location(s).
  • Maintain knowledge of and follow policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
• Managerial Responsibilities
  • Coach and counsel staff regarding best practices.
  • Maintain, monitor, and encourage attendance of staff.
  • Coordinate staffing needs and schedules to include PTO requests and coverage.
  • Interview candidates for open positions and extend offers as approved by Administration.
  • Complete staff performance reviews.
  • Complete new hire and termination process.
  • Make recommendations to Administration related to staffing needs.
  • Organize and direct regular staff meetings.
  • Monitor uniform and ID badge compliance.
  • Investigate and gather information related to issues or concerns prior to employee reprimand or staffing change
  • Address and coordinate training needs of department.
  • Attend meetings as required.
  • Notify and educate employees and providers of new policies and procedures.
  • Provide flow of information between providers, management, and staff.
  • Handle and resolve patient complaints.
  • Request patient discharge letters and complete discharge process.
  • Fill-in for front office/ check-in/ check-out duties as needed
  • Navigate the practice management system, post and reconcile payments. 

 

• Work Flow Responsibilities
  • Manage and maintain physician schedule(s).
  • Monitor employee tasks.
  • Implement new work routines or changes as needed.
  • Investigate and resolve clinical tasks in a timely manner to maintain optimal efficiency in the department
  • Address software, hardware, phone, and Quick Q system issues and create IT tickets if unable to resolve, and monitor ticket statuses daily.
  • Oversee office inventory and generate purchase requisitions.
  • Coordinate and oversee outside chart audits including security access form to IT

 

• Surgical Coordinator Responsibilities
  • Liaison to patients; assist with completion of paperwork; create, update, and maintain accurate patient files; update database systems, schedule and confirm appointments as necessary.
  • Verify insurance benefits on surgery patients, determine and obtain preauthorization as needed.
  • Assist patients regarding surgery dates, book patients for cataract consultations and surgery, discuss pre and post-op instructions with patients.
  • Confidently communicate with patients face to face regarding surgical options and pricing and answer questions about payment and financing.
  • Obtain signatures from patient on Informed Consent and Financial Responsibility forms.
  • Collect and process surgery payments.
  • Assist patient in obtaining medical clearance prior to surgery as needed.
  • Prepare patient charts for surgery and provide caring help to patients before, during and after surgery.
    • Schedule patient surgical procedures according to established policies and procedures and reliably communicate with Ambulatory Surgery Center staff regarding scheduling and associated matters.
    • Provide call confirmations to all surgical patients prior to their procedure.
    • Handle timely follow-up to prospective, current and past surgical patients.

     

    • Facility Management Responsibilities
      • Address facility issues and create work tickets for Maintenance.
      • Ensure the office is clean and well maintained.
      • Ensure the office is safe by identifying and eliminating safety hazards.
      • Report incidents, accidents, or injuries to Administration by completion and submission of proper form(s).

     

    • Payroll Management Responsibilities
      • Review and update employee attendance through electronic time system.
      • Enter miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved.
      • Collect and submit time sheets for salaried employees.

     

    • Additional Responsibilities
      • Maintain an organized and clean work area.
      • Place phones on and off service at the appropriate times.
      • Participate in maintenance and ordering of office supplies.
      • Perform other incidental and related duties as required and assigned.
      • QC logs and COLA accreditation

     

     Physical and Mental Demands:

    • Normal physical ability.
    • Above average concentration and high-level complexity of decision making.
    • High-level verbal and written communication skills.
    • Above average ability to manage multiple tasks simultaneously.
    • High tolerance to stressful situations.

Job Qualifications:

• High school graduate or GED equivalent.
• 1 years experience in supervisor role in outpatient medical setting.
• Strong computer proficiency and comfort with Electronic Medical Record and Practice Management Software systems.

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.

We are an Equal Opportunity Employer and make employment decisions without any regard to race, gender, disability or protected veteran status

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Last updated on Aug 6, 2024