Duties and responsibilities:
· Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.
· Administer reservations and membership processing, ticket sales refunds, cancellations.
· Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.
· Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.
· Administers daily activities related to call center, tour guides and visitor survey.
· Conduct market analysis to ensure the best practice in visitor services operation.
· Coordinate with other stakeholder to design the visitor journey in all Ithra events
· Develop and regularly update Visitor Experience Unit policies and procedures
· Analyze operation data and create dashboard that monitor day to day operation and performance.
· Perform other duties as assigned by the direct supervisor
Requirements
Minimum requirements:
As the successful candidate you will hold a Bachelor’s or Master’s degree in Public Affairs, Business and Management, Communications, Translation Studies, Computer Science, English Language, or similar field from a recognized and approved institution.
Ø You must have Full Arabic Writing and Editing Professional Proficiency
Ø 3 years of working experience in Customer Services, Event Management, or similar.
Ø Previous experience in a similar position is an asset
•Last updated on Mar 14, 2024