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T

Desktop Support Analyst

tqjdnwtd2nqo43kj8rdgg48zv695o700479ucz7rjp0s14dmmt4cc2gvpzfoandr · 30+ days ago

Richmond, VA, US

Negotiable

Full-time

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Responsibilities

Under the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management.

Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team.
Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team.
Assist in technical upgrading and maintaining of entire desktop systems
Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers.
Receive and respond to incoming calls, pages, and /or emails regarding desktop problems.
Track distribution and disposition of desktop peripheral equipment and software
Support and promote company core values.
Comply with Company C-TPAT and TSA security procedures.
Must be able to work extended hours, weekends and holidays based upon business need.
Regular attendance is required.
Perform other duties as assigned.

Qualifications
Education/ Experience & Qualifications:

Minimum of at least one acceptable technical certification and/or Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience. However, a combination of experience and/or education will be taken into consideration.
Technical aptitude and experience as it relates to PC hardware and LAN technologies
Experience with Microsoft Windows 7 and MS Office are highly desirable
Experience with VOIP (Polycom phones) and iPhones is desirable
Demonstrated track record and eagerness to learn new technology
Demonstrated technical aptitude and knowledge
Demonstrated solid customer service skills
Strong quality focus with good follow-through and accuracy
Demonstrated self-starter and independent worker
Team oriented focus
Attention to detail and organization skills
Solid interpersonal and communications skills
Strong problem solving and analytical skills and should be a methodical and systemic thinker.

The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority.
Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

Ability to plan, organize and manage multiple projects and set priorities.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.

Periodic travel up to 25% required.

•

Last updated on Nov 14, 2023

About the company

T

tqjdnwtd2nqo43kj8rdgg48zv695o700479ucz7rjp0s14dmmt4cc2gvpzfoandr

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