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Retail Experience Specialist

sylndr · 30+ days ago
Negotiable
Full-time
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About Us
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or to buy high-quality and affordable cars seamlessly.

About the role
We seek a passionate, customer-focused individual with a background in hospitality and a genuine love for cars to join our team as a Retail Experience Specialist. As a Retail Experience Specialist, you will create exceptional customer experiences and promote our brand within our retail location.

What You’ll Do?

  • You'll be responsible for the following:
  • Elevate Customer Experience:
  • Craft and deliver exceptional customer experiences in the showroom, ensuring a "wow" factor for every visitor.
  • Implement strategies to enhance the retail experience, creating a welcoming and informative atmosphere.
  • Relationship Building:
  • Establish, foster, and maintain positive customer relationships, ensuring their needs and preferences are understood and met.
  • Maximize sales performance through personalized interactions that go beyond transactional engagements.
  • Product Knowledge Mastery:
  • Develop an in-depth understanding of our automotive offerings to effectively communicate and showcase the unique features and benefits to customers.
  • Stay updated on industry trends and advancements to provide valuable insights to customers.
  • Cross-Departmental Coordination:
  • Collaborate seamlessly with various departments within the company to ensure a unified and efficient  
  • Sales Performance Optimization:
  • Leverage your strong background in hospitality to drive sales performance through an emphasis on customer satisfaction and loyalty.
  • Implement strategies to upsell and cross-sell, maximizing revenue opportunities.

Who You Are

  • Bring a strong background in the hospitality industry, demonstrating a passion for delivering outstanding customer experiences.
  • Possess a genuine passion for the automotive industry, staying informed about the latest trends, technologies, and models.
  • Have an unwavering focus on the customer, understanding their needs and desires to tailor experiences that exceed expectations.
  • Demonstrate exceptional communication and interpersonal skills, ensuring clear and effective interactions with customers and internal teams.
  • Exhibit strong problem-solving abilities to address customer concerns and coordinate with different departments for timely solutions.
  • Embrace a fast-paced environment, adapting quickly to new information, products, and technologies.
  • Possesses a sales-oriented mindset that can identify opportunities and close deals while prioritizing customer satisfaction.
  • Flexibility to work weekends, evenings, and holidays as required in a retail environment.

Last updated on Jan 3, 2024

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About the company

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