Customer Care Agent

Novibet is looking for the next Customer Care Agent to join our team in our offices in Athens.

Our Customer Support Team is growing!!

Can you mirror a customers’ language and tone? Are you multitasking?

Passionate about Online Gaming?

If yes, then we would like to meet you!

Novibet, founded in 2010, is an established GameTech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

Your role

• Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.
• Respond promptly to customer inquiries
• Handle complaints, provide appropriate solutions
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Record inquiries, comments and complaints
• Enhance customer experience through feedback you give to Product teams

Requirements

• High School Degree/from an accredited University
• Fluency in English and Greek. Knowledge of extra languages will be an asset
• Prior experience in a similar role or in a call center is appreciated
• Computer literacy
• Excellent communication and interpersonal skills
• Flexibility to work on shift rotation

Benefits

At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily!

We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!

We are proud to offer our team the following:

• Competitive remuneration and benefits package including bonus scheme
• Recognition and reward programs to recognize your achievements and contributions
• All the gear you need to support your everyday work life
• A lot of special celebrations, sports and well-being events and team bonding activities
• Supportive team – friendly, international and multicultural environment
• Focus on our people’s career development, empowering our team with internal rotation continuous feedback and training

Last updated on Jan 18, 2024