Instructure, the maker of The Canvas Learning Platform used by 50M users around the globe, is seeking experienced Delivery Managers with a proven track record in the Software-as-a-Service (SaaS) industry to join a newly forming team. As a Delivery Manager, you will play a pivotal role in ensuring the efficient delivery of our cloud-based products, collaborating closely with the R&D organization to drive value for our customers and the business.
What you'll do:
- Standardize and manage key Agile ceremonies such as planning, backlog grooming, and retrospectives.
- Initiate and support efficient and fast decision making process
- Collect input from multiple teams so that the organization has all the information needed for proper planning of the OKRs.
- Ensure effective communication of progress, challenges, and delays.
- Oversee dependency management across product groups and teams to ensure seamless project execution.
- Implement and monitor productivity metrics (e.g., DORA Metrics), and share insights on production uptime and process effectiveness.
- Handle day-to-day tasks related to hiring, consultant management, contract renewals, and budgeting.
- Lead the project management of key strategic technology initiatives, collaborating with cross-functional teams.
- Assist product groups and teams in planning (OKRs, strategic plans) and address their operational needs.
- Facilitate cross-functional communication and coordination to ensure alignment (e.g., Security, Support, CSMs).
- Collaborate with Engineering leadership on capacity planning, providing insights and data to support decision-making without directly owning the process.
What you need to know/have:
- We are seeking an experienced Delivery Manager with a proven track record in the Software-as-a-Service industry, who understands the unique challenges and opportunities of delivering cloud-based solutions and managing cross-functional software teams
- Strong ability to facilitate complex problem-solving and keep initiatives on track.
- Broad knowledge of various project management methodologies, including Agile practices and traditional project management with an understanding of when to apply different processes effectively.
- Skilled at identifying dependencies, gaps, and challenges, and managing resolutions.
- Knowledge of design thinking, lean methodologies, Agile (Scrum, Kanban), CI/CD, and roadmap planning.
- Familiarity with Agile and engineering tools (e.g., JIRA, Confluence, GitHub).
- Proactive and Positive Attitude: A results-oriented mindset focused on delivering value, with the ability to stay positive yet realistic in challenging situations.
- Risk Management: Ability to identify risks early, raise issues, and facilitate mitigations/solutions to keep projects on track.
- Experience in managing contracts and vendors.
- Strong analytical skills and the ability to use data to inform decisions.
- Excellent communication and interpersonal skills to build relationships and foster collaboration across diverse teams and stakeholders.
- Commitment to leading by serving and supporting teams, with proven skills in motivating and influencing cross-functional teams.
Definitely a plus:
- CSM, PMI-ACP, PMP, Prince2 certifications.
- Experience with Tableau or Grafana for data visualization
Get in on all the awesome at Instructure:
- A fun, friendly, and helpful company culture.
- Competitive compensation.
- Private Medicover healthcare + cafeteria plan/SZEP card.
- Wellness motivation through PandaFit.
- An extra week off for the whole company every year.
- Employee recognition program through Motivosity.
- Goal-setting, proactive reviews, and internal training.
- Employee assistance program.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
All Instructure employees are required to successfully pass a background check upon being hired.
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Last updated on Jan 21, 2025