Regional/Multi-Unit Restaurant Manager

Location:  Philadelphia, Pennsylvania, United States

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. 

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. 

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.  

About the role 

The Regional Manager has the responsibility of overseeing the General Manager(s) and the overall performance of their region. The Regional Manager oversees a portfolio of 5-6 locations in our High-Density restaurant concept (HDR). HDR refers to our innovative approach to bringing together 30 unique restaurants into one seamless experience, accessible within 30 minutes. The ideal candidate would have a minimum of 3-5 years of multi-unit or similar management experience in fast-casual, QSR, or full-service restaurant settings. 

In this role you will

Manage Operations and Drive Results   

• Lead and grow teams, focusing on development and empowerment of General Manager(s) and their teams. 
• Ability to present and explain the business at an executive level to investors, VIPs, and senior leadership. 
• Develop a regional strategy plan that includes frequent reporting on sales, productivity, operational performance, labor, budget analysis, and customer satisfaction. 
• Implement controllable margin management strategies to ensure accuracy and efficiency; ensure General Manager(s) are following procedures for shelf life and product dating. 
• Ensure compliance with food safety standards across all locations. 
• Execute and assist in developing strategies for new restaurant openings, supporting Brand Growth through successful NSO (New Restaurant Stores). 
• Foster a team environment emphasizing inclusion, engagement, and participation in the hiring process for NSO (New Restaurant Openings) within their region. 
• Possess a growth mindset, being adaptable to change and effectively managing change processes. 
• Demonstrate ER (Employee Relations) and HR (Human Resources) knowledge, collaborating cross-functionally with high-level communication abilities. 
• Conduct P&L evaluations of each restaurant, identifying potential and existing issues within unit operations. 
• Ensure General Manager(s) adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, and oversee personnel documentation including new hires, terminations, leaves of absence, and injuries. 

Manage Safety 

• Ensure that the General Managers are constantly promoting team member safety inside and outside of the store by consistently communicating the importance of safety   
• Ensure all procedures for safety and security incidents are being followed and executed 

Provide Best in Class Customer Service   

• Identify high level customer trends and create and implement solutions for improvement.  
• Coaching and developing General Manager(s) on guest experience and operations, ensuring an elevated experience from food creation to delivery or pick-up. 

The experience you have 

• 3-5 years of multi-unit or similar management experience in fast-casual, QSR, or full-service restaurant settings. 
• Experience managing a P&L, food cost, and consistently achieving against KPI labor targets. 
• Demonstrated ability in financial management and analysis to drive profitability. 
• Ability to thrive in a fast-paced, dynamic environment. 
• Bachelor’s degree in business administration, Hospitality Management, or related field preferred. 

The way you work 

• Ability to build a high-functioning team dedicated to achieving common goals. Lead by example and ensure accountability from the team. 
• Strong analytical skills with the ability to interpret financial reports and implement strategies to drive profitability. 
• Customer-focused and adept at resolving customer complaints to continuously improve the customer experience. 
• Strong decision-making and conflict resolution skills to navigate challenges effectively. 
• Excellent time management skills to prioritize tasks and meet deadlines efficiently. 
• Comfort and ability to communicate effectively with the executive team and senior leadership, conveying complex information in a clear and concise manner.
• Willingness to travel within the region as needed. 

Benefits 

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all our employees' needs as well as many benefits and perks that are not listed. 

Base Salary: $128,625-$136,500

Location:  Philadelphia, Pennsylvania, United States

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Last updated on Aug 19, 2024