Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

R

SAS Helpdesk Analyst

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr · 30+ days ago

Cary, NC, US

Negotiable

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Monitors and responds to all customer requests for assistance, including email, phone and/or the default ticketing system.

Provides support on all product areas and handles all first line requests and customer issues in primary support areas.
Actively pursues problem resolution until the problem is resolved.
Proactively communicates carefully and effectively with customers and experts across COMPANY during the problem resolution process.
Accurately documents and specifies information in the tracking system during the entire track life cycle.
Able to provide a written summary and resolution to the designated staff when the problem is resolved.
Creates and/or provides input into Knowledge Base articles as applicable.
Develops a comprehensive understanding of the customer’s business and IT objectives to ensure positive business outcomes for the customer and to assist in the expansion of the company footprint.
Tracks daily operational status of customer issues and provides briefings/updates as needed.
Collects and documents customer requirements for managed service requests.
Performs other duties as assigned.
Qualifications:
Bachelor’s degree.
One to three years’ experience in a customer supporting role.
Experience in a 24x7 operational services or support environment

Excellent verbal and written communication skills
Ability to work well under pressure
Gives attention to detail
Able to handle deadlines in a multiple task environment
Fluent in using computer and a variety of software for communication
Ability to work flexible work hours

•

Last updated on Sep 6, 2022

About the company

R

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

More jobs at rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Analyzing

Help desk coordinator

Phoenix, Arizona

·

30+ days ago

Executive Assistant $63k+

Englewood, Colorado

·

30+ days ago

Product Supply Operations Specialist II$91k+

Alpharetta, Georgia

·

30+ days ago

Field Engineer 4$105k+

Marietta, Georgia

·

30+ days ago

Associate Regulatory Affairs Specialist III$59k+

Alpharetta, Georgia

·

30+ days ago

More jobs like this

Analyzing

Cisco ISE resource

9

9xjdnwf8nt489qdiu4ab0qq7clsnet01f27n6pjaxju02yq1u697ou3dvfougsq9

Pleasanton, California

·

30+ days ago

Remedy Support Engineer

C

crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

Fort Worth, Texas

·

30+ days ago

IT - SYSTEM ADMINISTRATOR

F

fancandy

Boulder, Colorado

·

30+ days ago

Technical Support Analyst 2

B

b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Richmond, Virginia

·

30+ days ago

Network Engineer, Senior

A

acs

Warrenton, Virginia

·

30+ days ago

Lead IT Analyst-2 (712761)

R

rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Maryland Heights, Missouri

·

30+ days ago

Firewall Engineer - HYBRID

A

ahjdnw6naaqu5zclvlpbx8xzy1dy4y0104r0fu53mxaky16oh03vtwnfabv5seow

Harrison Township, New Jersey

·

30+ days ago

Sr. HRIS Analyst

0

01jdnwg028j5z7sqr5v2kknizydum00361uo9lv9r7k3dur17h5v7wx2rj64vu35

Mountain View, California

·

30+ days ago

AWS Architect

B

b8jdnwfetm91aeh4xxktytk2xff310011dbi7c94iwf3w4g8qka7cjkc4daepyd7

·

30+ days ago

Information Technologist- Service Center Technician

avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

Richland, Washington

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.