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Accessibility Specialist Program Coordinator

diligentcorporation · 30+ days ago
Negotiable
Full-time
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About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:                                                                                                   

Diligent is looking for a Program Coordinator with experience in digital accessibility to drive strategic projects spanning across multiple teams and product lines. In this role, you will advocate for inclusion and find ways of embedding digital accessibility best practices into product development process. We are looking for a strong communicator, educator, independent problem solver, self-starter who can define new processes that enhance operations and reduce downstream issues. This role is a good fit for someone who can collaborate well, influence without authority and build trust while aiding teams in moving initiatives forward.

This position is part of the product team and digital Accessibility Program Coordinator will work closely with both individual contributors and managers from product, software engineering, UX designer, content writing, localization and quality assurance groups. If you are looking for a high impact position with great opportunities to learn and where you would be challenged every day, this position is for you. 

Key Responsibilities

  • Collaborate with cross-functional teams to integrate accessibility processes and best practices into the design, development, and testing phases of digital projects.
  • Develop communication strategies to inform stakeholders of accessibility policy, procedures and best practices.
  • Proactively identify and address potential pain points, process gaps, and training needs. Coach, mentor and support product teams when it comes to accessibility. Influence engineering & design culture and practices of the teams.
  • Support teams in developing remediation plans for identified accessibility issues, and coordinate with teams to implement necessary changes.
  • Communicate and document project progress and status, manage dependencies, track and mitigate risk.
  • Represent Diligent externally, engaging with partners and customers​.
  • Stay informed about advancements in digital accessibility standards and technologies, while continuously improving Diligent approach to digital accessibility.

Required Experience/Skills 

  • 3-5 years’ experience in Project Manager / Program Coordinator role
  • Excellent communication skills and ability to influence decisions without direct authority 
  • Knowledge around digital accessibility standards
  • Outstanding organizational and coordination skills
  • Strong problem solving, analytic, and time management skills
  • Able to quickly learn to use new technology
  • Experience collaborating cross functionally with team members in different time zones
  • Experience working with external partners

Preferred Experience/Skills 

  • International Association of Accessibility Professionals (IAAP) Certifications: Web Accessibility Specialist, Certified Professional in Accessibility Core Competencies, and/or Document Accessibility Specialist
  • Experience with assistive technology such as screen readers (JAWS, NVDA, VoiceOver)
  • Experience using Figma, Jira, Confluence or similar tools
  • Deep familiarity with WCAG, ADA, Section 508
  • Design, engineering or testing experience
  • Patient, humble and hungry for knowledge

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Last updated on Aug 14, 2024

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