Technical Implementation Analyst

Technical Implementation Analyst | Professional Services | Carmel, IN | Hybrid 

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. 

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.   

We’re searching for a Carmel, IN based Technical Implementation Analyst to join our professional services team, so that we can provide further support to customers of our Policy Stat product The Technical Implementation Analyst will lead technical implementation projects to ensure our Policy Stat customers are set up for success. 

How You’ll Spend Your Time 

• Act as both a trusted guide and project coordinator to assist clients in the software onboarding process 

• Lead integration process of Policy Stat product in order to integrate with client’s network 

• Assist to configure our SaaS environment to work seamlessly with the client environment 

• Deliver training via webinar to customers in order to ensure optimal, efficient use of product 

• Advocate for clients’ needs to the product team to assist in process of finding a solution 

What Kind of Things We’re Most Interested in You Having 

• Experience in managing multiple projects simultaneously in a dynamic environment  

• Proven success in a position that involved communicating strategically with customers as well as problem solving 

• In-depth knowledge on web-based applications and SAML/SSO 

• Ability to commute to Carmel, IN a few days a week 

• Sincere interest in the success of our customers 

• A knack for working autonomously within a customer-focused environment 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.