Senior Product Manager - Merchant Experience & Growth

As Senior Product Manager for the Merchant Experience & Growth, you’ll be working very closely with our Growth and GTM manager to grow the merchant funnel via product-led growth initiatives, own the entire onboarding and support experience, and make it delightful for our merchants, sell and upsell Midtrans various services via self-serve channels, and perform quick experiments to test what will drive growth that can be cascaded across product teams. Your main responsibility is to improve and accelerate the full journey of our self-serve customers from consideration to long-term value and be accountable for the self-serve business line as well as contributing to the sales pipeline – directly driving Midtrans’s topline revenue targets. 

The Payments team in GoTo Financial spans customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans). Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia.

We have helped simplify payments for over 750,000 merchant partners, over  1,000,000 driver partners, and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia.

The Merchant Operations team is a stream within Midtrans that aims to solve our merchants’ and partners’ pain points over managing operations that come with accepting payments and transfers  - be it for their businesses or their clients - to help them streamline their operations and grow their business. Our success depends on the success of our merchant partners who rely on us for their payment needs. This team will focus on the merchant’s and partner’s operations and reporting needs, which will include creating, owning, and executing a product roadmap aligned with product strategy. 

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.