ServiceNow Developer (Secret Clearance Required)

Role:                    ServiceNow Developer

 Location:            Washington, DC (not remote; must be willing to go onsite 2x/week)

 Type:                   Full Time 

 Clearance:         Secret (Top Secret eligible)

Job Description

We are looking for highly motivated and mission-oriented team members to support our customer at the US Department of State.  We have available positions for ServiceNow Developers, especially those with experience in supporting federal clients.  These individuals will help design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.

Duties and Responsibilities:

• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing ServiceNow applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Analyze system performance issues and determine performance enhancements

Preferred Skills:

• Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
• Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
• Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
• Experience working on project teams that leverage Agile/Scrum.
• Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
• Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.

Preferred Certification:

• ServiceNow Developer Certification

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About us:

Improvix Technologies, Inc. is an Information Technology and Services company focused on developing, implementing, and managing technology solutions. Our Vision is to provide innovative, reliable, and cost-effective IT solutions for the public and private sector.  We strive to improve our customers’ technology usage by expanding their mobility, securing their infrastructure, modernizing their environment, and providing top tier customer service and response time.  Our team is comprised of talented, energetic, and dedicated employees who similarly share our desire to provide impactful expertise and support to our customers. 

Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.

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Improvix Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.

Last updated on Nov 29, 2023