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Customer Success Manager (Evening shift)

oxylabs · 21 days ago
Negotiable
Full-time
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We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering.
More than a year ago Oxylabs announced the acquisition of Webshare Software Company, a distinguished Silicon Valley-based self-service proxy company whose portfolio includes over 10,000 active clients, including numerous Fortune 500 companies, already benefiting from our proxy service, we would like you to be a part of our growing team!

A word from the team:

Become one of the first 20 team members in a fast-growing tech startup Webshare. By joining our team, you will be part of a small team of motivated individuals where an effective work environment is praised. 

You will help shape the company's success by helping our customers. You will be in direct contact with the product/engineering teams, especially working closely with the Head of Customer Success and the Customer Success Team Lead, and this way, you will directly impact the company's success. We promise to provide you with personal career development opportunities and that we will create a successful product together.

Your day-to-day:

  • Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.
  • Help in identifying and reporting any bugs to the appropriate team.
  • Share any suggestions coming from our customers for product development.
  • Improve our FAQs as well as macros to provide even better support to our customers.
  • Contribute to the training of our AI chat bot to make it even smarter and more helpful
  • Create automations and workflows.
  • Track Trustpilot reviews.

Your skills & experience:

  • Ability to work full-time during the evening shift (5:00 PM– 2:00 AM) and every other weekend in a rolling work schedule & hybrid working model.
  • Experience in customer support or other relevant field.
  • Fluent in English.
  • Quick reaction and concentration, as well as empathy and love for helping people.
  • Self-learner, independent problem-solver attitude.
  • Motivated and ambitious.

  • NICE TO HAVE:
  • Intercom automations.
  • Documentation writing.

Salary:

  • Gross salary: 1160 - 1820 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Last updated on May 23, 2024

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