Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Role Purpose:
The IT Specialist provides on-site ‘desktop’ level 2 support for all Fanatics employees. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, remotely or face to face. Monitoring and maintaining the organization’s computer systems and networks. Responsible for diagnosing and resolving any hardware or software faults with these systems or escalating as needed.
General Duties & Responsibilities:
Principles and practices of information systems as applied to a large and diversified public organization.
Methods, materials, tools and equipment used in troubleshooting the computing environment.
Principles and practices of training program development and presentation.
Principles and practices of PC operation, maintenance and repair.
Principles and techniques used in interacting with PC users.
Principles and practices of information systems as applied to a large and diversified public organization.
Perform Software Installation, diagnostics and repair.
Network Analysis and Troubleshooting.
Principles and practices of ITIL standards.
Work cooperatively with users to provide basic direction and instruction with computer applications and systems.
Maintain confidential data and information.
Analyze problems; identify alternative solutions, project consequences of proposed actions.
Communicate clearly and concisely, both orally and in writing.
Analyze situations carefully and adopt effective courses of action.
Learn to operate server hardware and software.
Operate and maintain Apple iOS and OS hardware.
Operate Windows based PC hardware and software.
Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Perform highly skilled and complex PC maintenance, repair, analysis and testing.
Perform analysis, testing and operations support for Windows Server Operating Systems.
Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Skills/Education/Experience:
Associates Degree in Information Technology or related field or equivalent combination of education and experience.
Excellent verbal and written communication skills
Experience with handheld scanners, label printers, and other ruggedized equipment a plus.
Experience in troubleshooting OSI model issues
Strong knowledge of Macintosh OS, Windows OS and MS Office products
Strong troubleshooting skills
Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management
Ability to handle multiple competing priorities
Ability to work with minimal supervision
Ability to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locations
Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
Experience troubleshooting and resolving WAN/LAN print related issues
Ability to perform Active Directory administrative tasks including creating users, reviewing group policy settings, and managing computer accounts within an organisational unit structure.
A strong dedication to quality customer service.
Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests.
Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals.
Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems.
Assists in creating documentation for self-service end-user support knowledge base.
Helps install local area network cabling systems and equipment such as network interface cards, and switches.
Ability to build and run new network cabling and patch cables.
Assist in educating users on company IT related practices and policies.
Things We Care About
· Your career growth, your ideas, your work-life balance, and your well-being.
· Diversity and Inclusion
Company Overview
Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
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We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our
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