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Associate Automation Support Engineer

beyondfinance · 30+ days ago

Chicago, IL

Negotiable

Full-time

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At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking an Associate Automation Support Engineer to join our Application Support team and support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.

What You'll Do

The Associate Automation Support Engineer will help

Support and maintain a portfolio of applications, including user requests and other issues.
Document issues, provide user training for key applications and create self-service options for Helpdesk users.
Design, implement, and maintain automated solutions and tools to support various IT, Corporate and Product operations.
Analyze existing IT processes and workflows, identify areas for improvement, and develop automation strategies to increase efficiency, reduce errors, and enhance scalability.
Manage various integration projects.
Automate resolution of common tasks and problems.
Research industry trends, best practices, and evaluate their applicability to improve existing automation frameworks and processes.
Develop customized automation strategies that align with customer-specific requirements and objectives.
Modernize and mature use of key corporate applications such as Company’s helpdesk.
Configure alerting mechanisms to proactively detect and resolve data issues via SQL.

What We Look For

Knowledge of API (build, integration and support).
Understanding of automation and iPaaS technologies and trends.
Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results.
Familiarity with programming languages (Python, Powerhsell, Ruby, JavaScript/Node.js)
Working experience using a variety of other common SaaS apps - Salesforce, Slack, FreshWorks, etc.
Ability to translate technical concepts into business benefits for a non-technical audience.
Experience in developing integration and regression tests.
Experience with frontline support of users and third-party applications.
Proficiency in SQL.
Strong analytical and problem solving skills.
Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
Excellent written and verbal communications skills.
Proven ability to work successfully with limited supervision.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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Last updated on Aug 19, 2024

About the company

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beyondfinance

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