Call Center agent (English Account)

iSchool is a leading EdTech company, providing innovative educational technology solutions to students aged 6 to 18. As a Call Center Agent (English Account) at iSchool, you will be part of our dedicated customer support team, assisting students, parents, and teachers with inquiries and providing exceptional service.

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional and courteous manner.
• Follow call scripts and guidelines to address various topics and provide accurate information.
• Identify customer needs, resolve issues, and offer appropriate solutions or alternatives.
• Seize opportunities to upsell and promote additional products and services.
• Build and maintain strong relationships with customers by going the extra mile.
• Record all interactions and customer details accurately in the call center database.
• Continuously update knowledge and skills through ongoing education and training.
• Achieve personal and team targets for call quality and productivity.

Requirements

• Previous experience in a customer support role, preferably in a call center environment.
• Proven track record of meeting or exceeding performance targets.
• Excellent verbal and written communication skills in English.
• Familiarity with CRM systems and call center practices.
• Strong customer focus and ability to adapt to different personality types.
• Effective multitasking and time management skills.
• High school diploma or equivalent.

Benefits

Compatible Salary.

Incentives and Bonuses.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities

Last updated on Jul 26, 2024