Customer First (Post Sales) Enablement Manager, Japan

Customer First Enablement Team

Okta’s Customer First Enablement team works closely with our post sale practices (Professional Services, Support, Customer Success, Technical Account Management, Renewals and Delivery Partners) to provide engaging & beneficial learning experiences to ensure they can implement and support the Okta product, manage customer adoption and growth and fortify customer loyalty.

 

The Customer First Enablement Manager Opportunity

Reporting to the Director of Customer First Enablement, this role will focus on the creation and organization of Customer First and Post Sale (Delivery) Partner Enablement programs in Japan. This is a new role that will allow the right candidate to build the first post sales enablement motion in Japan.  This role will have strong global support of content creators, curriculum developers and learning infrastructure teams based in English.  The best candidate will have a strong track record of defining a localization strategy and persistent capabilities to ensure the needs of Japanese learners influence global enablement program design.

What you’ll be doing 

• Help to establish Post Sales Enablement function in Japan responsible for the efficient and impactful design and delivery of enablement for post sales roles across Okta Customer First team and Japan Delivery Partners. This includes:
• Training: On-demand and Instructor-led with hands-on labs and simulations
• Communications: work with the Communication Program Manager to ensure there is one, trusted and consistent voice of post sales enablement
• Tooling: templates, guides, playbooks, AI tools
• Work closely with Customer First teams and Delivery Partners to determine the training, communications and tooling they need to support onboarding, continuous learning, and role excellence. 
• Create and organize Post Sales Enablement plans and programs in Japan that encompass technical product training, role readiness and role excellence. 
• Coordinate the localization and delivery of training, communications and tooling produced by the global enablement team. 
• Understand Okta’s broader enablement efforts (Field Enablement, Okta University) to leverage and extend to the Customer First and Okta Delivery Partner community.
• Support the coordinated New Product Introduction (NPI) process with the global team.
• Be the ‘business owner’ ensuring achievement of Okta expertise and learner satisfaction, measured by certification and skill badge achievement, consumption, participation and voice of the learner data.
• Work closely with cross-functional teams at Okta, gathering resources behind a common goal to successfully grow the Okta expert ecosystem in Japan.
• Drive innovation and achieve results through traditional and existing services while also having the vision and understanding of the needs of the learners in Japan to see opportunities to add value. 
• Benchmark, track, and report on metrics using insight to improve programs
• Engage with regional leaders on an ongoing basis to identify gaps and introduce efficiencies for all things related to post sales Enablement.
• Become a trusted advisor and strategic leader in the eyes of regional leadership
• Organize internal enablement sessions for the CF team.
• Coordinate with the communications to ensure prioritized internal Tech Comm’s / Security Comm’s are localized.
• Coordinate with the Success team to ensure Digital Success Content and Success Hub content is available in Japanese.

What you’ll bring to the role

• Excellent verbal and written communication skills 
• Native level of Japanese and business level of English. 
• Proven ability to manage projects, take responsibility and initiative, work independently, and get things done on time and in full.
• Naturally persistent and tenacious, always following up and seeing tasks through to timely completion.
• A team player - Must be able to collaborate in an international virtual team, coordinating the appropriate resources to meet varying partner requirements.
• Understanding of cultural differences in doing business with international colleagues and customers.
• Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and recommendations, and drive actions.
• Tenacious and willing to ‘roll your sleeves up.’

And extra credit if you have experience in any of the following! 

• A strong track record of successfully working within a partner ecosystem to increase technical and delivery expertise as well as learner satisfaction.
• Experience with Highspot, Cornerstone, Skilljar, etc.
• Entrepreneurial mindset & proactive approach.

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Last updated on Aug 22, 2024