Account Manager - Q-Commerce - Nigeria (They, She, He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for a talented and ambitious Account Manager for one of its fastest-growing vertical — Q-Commerce Retail. Do you want to make an impact and contribute to disrupting the instant delivery market?

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.
• Onboard new partners on our platform by providing them all the necessary tools and information to start working.
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Get feedback from our partners and translate it into product, marketing and operations improvement.
• Be responsible of closing deals with the partners.
• Prepare reports and dashboards to present to retail partners and use as source of operational improvements.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Be responsible for the entire sales process with new partners to source and negotiate the best products in your cities to deliver to our customers.
• Start building a partner portfolio, create new business opportunities and initiate partnership collaborations.
• Meet monthly and quarterly objectives defined by the company.
• Analyse partner operations and provide plans, tools and solutions in order to provide best-in-class experiences.
• Support negotiations with new partners.
• Prepare reports and dashboards to present to groceries partners and use as a source of operational improvements.

WHAT YOU WILL BRING TO THE RIDE

• At least 3 years of experience in high-performance account management or Business Consultancy in FMCG or Retail.
• Analytical mindset.
• Problem solver, look for the root cause of the problem and go for it till make things happen.
• Perfect written and spoken communication.
• Customer obsession.
• Proactive, organized, and obsessed with details.
• An empathetic, inclusive and curious attitude.
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
• Experience in understanding retail business, as well as revenue dynamics and drivers.
• Can negotiate commercials and manage large partner accounts.
• Full English proficiency.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home 1 day a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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Last updated on Aug 22, 2024