Sales Associate - Birch Lane

OVERVIEW & JOB DESCRIPTION 

Sales Associates contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments unfold.  

WHAT YOU’LL DO 

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. 
• Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online  assortment via web and app) that lead to a satisfied customer experience. 
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote. 
• Assist walk-ins on the sales floor and in the design studio as needed. 
• Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and  delivery, always considering value adds to client purchases. 
• Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.
• Exemplify a positive and professional attitude daily with customers and your team members.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations. 

WHAT YOU’LL NEED 

• 1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus. 
• Passion for great customer service and a drive to exceed sales targets. 
• Strong organization, self-motivation, communication, and relationship management skills.
• Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow. 
• Demonstrated ability to work within a team sales environment. 
• Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and  hear. The employee frequently is required to handle or feel and reach with hands and arms. The  employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to  50 lbs. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   

Last updated on Dec 21, 2023