Product Support Agent

Catch the GoodHabitz Sparkle! 💜

Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe, with our headquarters nestled in the heart of Eindhoven. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now available in 20 countries worldwide, all produced in-house at the GoodHabitz Studios. But we're not all work and no play. We invest in fun outings and events, ensuring our team has the time of their lives.

Behind the scenes, we're a team of goal-driven individuals who thrive on mutual inspiration and support. We're positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.

The Challenge

At GoodHabitz, We believe in authentic connections with a personal touch. When you reach out to us, you won't be navigating through a maze of extensions and voicemail – it's always one of our colleagues at your service. We're looking for a vibrant individual excited to be a part of our international Product Support team who's up for the adventure of conquering the world alongside us while taking the GoodHabitz support experience to new heights.

What You'll Do: 🎯

As a Product Support Agent, you’ll have the opportunity to become the ultimate GoodHabitz Guru. Your daily tasks include:

• Handle incoming queries about our learning platform via phone, email, and chat;
• Offering support to potential learners, our awesome customers, and even our colleagues;
• Crafting and publishing informative articles for our Help Center;
• Writing and maintaining our customer manuals;
• Keeping tabs on new course releases;
• Working on projects to help improve our Product Support.

Requirements

The perfect match:

• Fluent in Dutch and English, any other European language is a big plus;
• Successfully completed a relevant (MBO 4) or bachelor's degree;
• Enthusiastic about technology, software and making a real impact;
• Excellent communication skills to smoothen any rough edges;
• Possesses a pleasant and reassuring telephone manner;
• Demonstrates a strong sense of ownership and accountability;
• Quick learning abilities, always up for a challenge;

Benefits

Join us, and you'll become a valued part of a lively and dynamic team. We nurture a flexible and supportive work culture that strikes the perfect balance between your professional life and your well-deserved downtime. Step into our magical office space (yes, it even features a campfire!), fully equipped with all the tools and resources to empower you. Prepare for unforgettable team-building experiences and company events that will leave you inspired. And, of course, we've got your back with complimentary coffee and snacks to keep you energized.

Here's a glimpse of what's waiting for you

• A competitive salary package that rewards your hard work
• 25 paid vacation days. And if that's not enough, you can add up to 10 more
• A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy
• Access to mental coaching through our partner, OpenUp, to keep your mind in top shape
• An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about
• Travel and expense reimbursement because we've got your journey covered
• Pension and disability insurance, securing your financial well-being in the long run
• A work from anywhere policy after your first year;
• MacBook Pro.

Last updated on Apr 12, 2024