Senior Event Technology Manager

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

Learn more at www.firstagency.com

JOB DESCRIPTION

The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Senior Event Technology Manager. The Senior Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management and other analytics, in addition to supporting the client, FIRST management and wider team on projects outside of delivery to drive best practices across the team.

• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Confidently lead on the highest profile and complex events, at times providing more junior team members with project guidance
• Develop and manage a wide range of online registration projects
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
• Innovating on new technology and how integration will flow between systems
• Database Management: ensure consistency of information and generate lists upon request
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
• Manage relationships with technology suppliers including the negotiation of contracts
• Effectively communicate with internal and external clients over the phone, in person and via email
• Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Coordinate planning, building and utilisation of mobile apps across a variety of projects when relevant
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Responsible for all registration collateral and equipment management
• Create and distribute post-event client surveys
• Registration desk flow design and set up
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc
• Reporting (response rates / new implications) and analytics and surveys
• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
• Assist with the recruitment of new team members
• Train other staff on current technology and processes
• Travel domestically and internationally in support of client events
• Support other members of the department as needed on ad-hoc projects
• Responsible for capacity management and flagging when scalable resources are needed
• Take a consistently proactive approach to creating and delivering enhancements to project delivery, and drafting best practices to support implementation
• Identify process inefficiencies and implement any changes in alignment with management
• Mentor, train and support other team members as required, taking on additional responsibility outside of event management to support efficiencies and enhance collaboration

QUALIFICATIONS, KEY SKILLS & EXPERIENCE

• Demonstrate consistent, strong leadership skills together with extensive, advanced project management experience
• Extensive experience including meeting planning and coordination including event and registration technology
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Ambitious, proactive, and highly organized, with excellent writing and oral communication skills
• A calm and flexible approach to handling pressure and stress
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Actively demonstrate strong self-awareness and empathy for each member of the project team
• Approachable to support all team members with day-to-day guidance and challenges
• Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint

ADMINISTRATION & GENERAL

• Demonstrate adhere to, meet, and exceed SLA’s and KPIs consistently across all areas of delivery
• Strict and accurate adherence to company’s time tracking policies and systems
• FIRST ambassador; participate and engage with FIRST initiatives and extracurriculars where possible 
• Ensure that all client’s policies and procedures, legal and compliance requirements as they relate to event project management are adhered to at all times
• Assume responsibility for own environment, ensuring adherence to health and safety policies

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Last updated on Aug 23, 2024