Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
As one of the critical members of Level’s rapidly growing go-to-market team, your work will be new and of the highest impact to shape the future of AI in businesses. Our team has experience from Amazon Alexa, Facebook, Google, and other leading organizations. We place trust in our employees to blaze their own path to success and will empower you with the freedom and resources you need to be effective in your role.
Job Overview: The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI’s software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions. You must be comfortable partnering with product and engineering to identify and prioritize issues and communicate progress back to our clients.