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Senior Product Owner

Acolad Group · 27 days ago
Negotiable
Full-time
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Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Main Purpose

As a Product Owner, you will be ensuring alignment to the product vision for the product(s) in your portfolio. You will work in close partnership with your peers and stakeholders in sales, pre-sales, marketing and development. You will also engage with internal and external user communities with the overarching goals of producing and rolling out product(s) that have a measurably positive impact on the business, and also to ensure that we are creating solutions that users love.

Main Responsibilities

▪ Maintain good relationship and liaise directly with internal and external product partners, stakeholders and cross-functional teams.

▪ Develop and manage product requirements documents as required by the product(s) in your portfolio.

▪ Manage backlog for the product(s) within your portfolio, ensuring that any new tickets are created with the appropriate process and information.

▪ Define and manage sprint content in collaboration with the scrum master and other cross-functional teams.

▪ Oversee integration topics with other internal/external tools (ERP, CAT, internal products).

▪ Oversee successful delivery of sprints and version releases for the product(s) in your portfolio.

▪ Partake in grooming meetings, active participant in sprint planning, sprint kick-off, daily stand-up and retrospective meetings. May also be called on to lead these meetings as needed.

▪ Oversee all elements of the user acceptance testing (UAT) and product launch processes.

▪ Actively support the development, quality assurance, deployment and implementation functions/teamsvia timely creation of supporting documentation such as business cases, requirements, release notes, user guides and newsletters.

▪ Track, analyse and prioritize defects in area of product ownership.

▪ Develop and self-learning mind-set in new skill areas that support your work.

▪ Assist the onboarding process of new product team members.

▪ Other responsibilities as set by the management team related to the product organisation

Requirements

  • Bachelor’s Degree in Product Design, Product Marketing, Management or equivalent professional experience

Professional experience

  • 3-5 years of relevant product-related experience.
  • Proven track record of working with interpretation technology and platforms, such as remote interpreting software, language service provider systems, and multilingual communication tools.
  • Experience with interpretation management systems (IMS), including system integration, user interface design, and end-user training.
  • Extensive experience in managing and developing telephony-based interpretation services, including proficiency in VoIP systems, telephony infrastructure, and call center operations.
  • Understanding of the interpretation industry and market trends, with experience in implementing and optimizing workflows for real-time language interpretation services.
  • Experience in collaborating with multilingual teams and stakeholders, ensuring accurate and effective communication across different languages and cultures.
  • Demonstrated ability to gather and prioritize customer requirements specifically for interpretation services, translating them into actionable product roadmaps and features.
  • Knowledge of compliance and regulatory standards related to interpretation and telephony services, such as HIPAA for healthcare interpretation or GDPR for data protection.
  • Experience in performance monitoring and quality assurance for interpretation services, using key performance indicators (KPIs) and metrics to drive continuous improvement.

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms - gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation - enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.

Last updated on Jun 25, 2024

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About the company

Acolad GroupAcolad is a language services provider that offers translation, interpreting, localization, and other language solutions to businesses worldwide. They have offices in Belgium and other countries.

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