Customer Support Specialist

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We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our food delivery businesses. The position would be based in our office in Bucharest, Romania.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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<title>Main tasks and responsibilities:</title>

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• <point>Responding promptly to customer inquiries, providing accurate information about orders, delivery status, payment issues, and general queries.</point>
• <point>Handling complaints and difficult situations professionally, aiming to resolve issues on the first contact. Escalating cases when necessary to ensure customer satisfaction.</point>
• <point>Providing basic technical support for customers using our app or website, guiding them through troubleshooting steps.</point>
• <point>Staying updated with the latest company policies, procedures, promotions, and new product offerings to provide accurate information to customers.</point>
• <point>Meeting or exceeding individual and team performance goals, including response times, resolution rates, and customer satisfaction scores.</point>

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<title>About you:</title>

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• <point>You have a high school diploma or equivalent; a college degree is a plus.</point>
• <point>You have previous experience in customer service, preferably in a fast-paced environment such as food delivery, hospitality, or retail.</point>
• <point>You have strong communication skills in English and Romanian, both written and verbal.</point>
• <point>You have the ability to handle stressful situations with a calm and positive attitude.</point>
• <point>You are proficient in using customer service software, CRM systems, and basic troubleshooting tools.</point>
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Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying!

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Enjoy various team events to get to know your colleagues.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>

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Last updated on Aug 26, 2024