Company Overview:
At Decathlon, we live and breathe sports! With our presence in over 60 countries, we share a vibrant and energetic company culture fueled by our four core values: Vitality, Responsibility, Authenticity, and Generosity. In Hong Kong, we're on a mission to “Move People through the Wonders of Sport” and transform the way people experience sports. From our cutting-edge research to innovative retail solutions, we're passionate about bringing the thrill of sports to every corner of the city. With our expanding network of 8 stores and exciting projects in the pipeline, we're looking for sporty superstars to join our team!
Role Overview:
Are you a sporty entrepreneur at heart? Join our Hong Kong retail team as a Customer Service Specialist (Part-time Omni Service Leader) and be an important part of our mission to provide exceptional customer satisfaction. Working closely with your Store Services & Operations Leader, your primary objective will be to exceed the expectations of our sports users and drive our Hong Kong project forward. As a Part-time Omni-Service Leader, you'll contribute to improving the customer experience by providing dedicated support and assistance to our customers, ensuring the highest standards of service are consistently met. Embrace this flexible opportunity to make a positive impact by delivering outstanding service and helping us create a memorable experience for our valued customers!
Your responsibilities:
- 1. Facilitate Smooth Payment Process:
- Ensure customers have a pleasant payment experience by handling their transactions with efficiency and care.
- Familiarize yourself with different payment systems, such as traditional methods, ECO, and CIS, to accommodate customers' preferences.
- Support customers at the Quick Checkout (QCO) area, making sure they feel attended to and enjoy a hassle-free checkout process.
- Become skilled in all checkout procedures, from opening to closing, ensuring a smooth flow for both customers and the store.
- Adhere to established procedures for managing monetary flows, such as cash-in-transit and cash inventory, to maintain accuracy and security.
- Assist in verifying customer identification during the checkout process, promoting a secure and trustworthy payment environment.
- 2. Promote Customer Happiness:
- Create a welcoming atmosphere at the store, greeting customers warmly and fostering a positive first impression.
- Engage with each customer, wearing a smile and offering assistance, including providing shopping baskets and addressing any concerns they may have.
- Listen attentively to understand customers' needs, enabling you to offer suitable solutions and enhance their overall shopping experience.
- Effectively handle customer feedback, resolving issues using a customer-centric approach across various platforms.
- Familiarize yourself with the store's customer service policies, including returns, financing options, workshops, and rentals, to provide comprehensive support to customers.
- Stay updated on the store's commercial events, such as promotional campaigns and sports events, to provide relevant information and maximize customer engagement.
- 3. Coordinate Efficient Online Order:
- Maintain a well-organized and easily accessible click-and-collect area, ensuring a convenient and satisfying omni-shopping experience.
- Take responsibility for managing online orders, including order receipt and addressing any issues that may arise, ensuring a smooth process.
- Provide customers with a seamless and enjoyable collection experience, warmly greeting them, offering assistance, and personally facilitating handovers at the store.
What you bring:
- Sports Lover: Your love for sports is infectious, and you can't wait to share it with others. Your deep knowledge and enthusiasm for various sports will resonate with customers.
- Outgoing and Entrepreneurial: Bring your friendly and outgoing personality to work every day. Approach challenges with a positive attitude and a "Can do" mindset.
- Work Experience: While previous experience in sports or retail is a plus, it's not a requirement! We value your drive, determination, and eagerness to learn and grow. Client-facing experience will give you an edge!
- Excellent Communication Skills: Effective communication is key. Your ability to engage customers and deliver compelling presentations will drive sales success. Fluency in Cantonese and English is highly desirable, and Mandarin proficiency is a bonus.
- Creative Thinker and Growth Hacker: We're looking for individuals who can think outside the box. Bring your fresh ideas and innovative approaches to improve sales processes and drive growth.
- Tech and Startup Savvy: Stay up-to-date with the latest tech trends and keep an eye on the startup community. Your knowledge of emerging technologies will give you an edge.
What we offer:
- Fast Learning: Immerse yourself in a dynamic setting that promotes continuous growth and personal development.
- Entrepreneurial & Team Spirit: Embrace ownership, innovation, and collaboration as we work together to achieve success.
- Rapid Growth Opportunities: Your exceptional performance will be recognized, opening doors for rapid career advancement.
- Competitive Salary Package & Monthly Bonus: Enjoy a competitive salary and monthly bonuses as a reward for your hard work.
- Medical Allowance & Employee Discount: We prioritize your well-being with medical allowance, and you'll receive exclusive employee discounts on our sports products.
- Apply now and get ready to score big in your career! Game On!
- *Eligibility Requirement: Applicants must have the legal right to work in Hong Kong.
- We estimate that completing our application form will take approximately 15-20 minutes to ensure you have enough time to provide us with the necessary information and showcase your potential. We appreciate your dedication and look forward to getting to know you better!
Disclaimer: Decathlon Hong Kong Ltd.does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All information collected will be kept strictly confidential and will be used for recruitment purpose only.
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Last updated on Jul 9, 2020