職種: セールスエンジニア (Sales Engineer)

Job Level: Lv3 ~ Lv4

勤務地: 日本, 東京

雇用形態 : 正社員

主な業務内容:

• ホスピタリティ業界における顧客への製品提案や現場検証（PoC）の実施
• ロボットの効率性と活用性を最大化するための方法の提案
• セールスプロセス全体を通じた技術的サポートの提供と顧客ニーズの把握
• ロボットの導入、設置のサポート、技術サポート、およびユーザー教育の実施
• 顧客からのフィードバック収集と改善提案を通じた顧客満足度向上の取り組み
• パートナーとの関係拡大及び新規パートナーの発掘及び推進
• 具体的な事業化やBenefit、Riskなどを把握し、パートナーシップ企画
• 関連部署、構成員及び顧客とのコミュニケーションによる協業と問題解決
• ベアロボティクスのプロダクト、サービスに対する理解をもとに事業開発戦略、方向導出
• パートナーシップを継続するかどうかに対する経営陣の意思決定支援

必要な経験と資格:

• フードサービス業界またはPOSシステム、オンラインフードデリバリー企業などのホスピタリティソフトウェア企業で最低3年の経験
• IT、機械設備技術営業、CSの経験
• ソフトウェアおよびハードウェアに関する理解（バックグラウンド：電子、電気、メカニック、ロボット、自律走行、技術サポート、カスタマーサービス、現場エンジニア、サーバー設置および運営）
• 複雑な技術的概念を理解し、説明できる強力な技術的バックグラウンド
• 顧客志向の姿勢を持ち、優れたサービス提供をする情熱を持っていること
• メカニックおよびロボットに関する理解と情熱、明るくエネルギッシュな性格
• 独立して作業し、異なる職能部門と協力できる能力
• 運転可能な方

歓迎する経験と資格:

• フード＆ビバレッジ、ホスピタリティ業界に関する理解と業務経験（マネージャー、サーバー）
• 業務上の英語でのコミュニケーション能力
• Google Workspaceの活用能力およびスケジュール管理能力

Position: Sales Engineer

Job Level: Lv3 ~ Lv4

Location: Japan, Tokyo

Type: Full-Time

Main Responsibilities

• Conducting customer product recommendations and on-site inspections (PoC) in the hospitality industry
• Proposing methods to maximize robot efficiency and utilization
• Providing technical support and understanding customer needs throughout the sales process
• Supporting robot deployment, on-site technical assistance, maintenance and user training
• Improving customer satisfaction by collecting feedback and proposing improvements
• Expanding relationships with existing partners and identifying and promoting new partnerships
• Planning partnerships by understanding specific commercialization aspects, benefits, and risks
• Developing business strategies and directions based on an understanding of Bear Robotics products and services
• Supporting management in decision-making on the continuation of partnerships

Required Experiences and Qualifications

• At least 3 years of experience in the food service industry or in hospitality software companies such as POS systems or online food delivery
• Experience in IT, mechanical equipment technical sales, or customer support
• Understanding of software and hardware (background in electronics, electrical, mechanics, robotics, autonomous driving, technical support, customer service, field engineering, server setup, and operation)
• Strong technical background with the ability to understand and explain complex technical concepts
• A customer-oriented attitude with a passion for delivering excellent service
• Passion and understanding of mechanics and robotics
• A bright and energetic personality
• Ability to work independently and collaborate with different functional departments
• Valid driver's license

Preferred Experiences and Qualifications

• Understanding and work experience in the Food & Beverage or Hospitality industries (manager, server)
• Business-level communication skills in English
• Proficiency in Google Workspace and scheduling abilities

About Bear Robotics:

• Our company was founded in 2017 and has developed a robot that autonomously shuttles food from the kitchen out to customer tables and then brings dishes back for cleaning.
• A start-up gives you the chance for personal development and building up expertise in your field, while providing opportunities for cross-functional growth. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. We have deployed to several enterprise customers and are on the cusp of mass manufacturing our robots for the world to use.
• We are ~250 motivated people who work hard to make our robots a reality, which can mean occasional extra hours and last-minute improvements. We will challenge you to walk the extra mile, pick your brain until it smokes and make you think outside of the box, but we would also like to hang out with you, have an after-work drink together and celebrate your successes.
• Recently our company has raised US $60M Series C Funding to Accelerate Growth and Expand into New Markets including Japan and other Asian countries.

If you feel you’re ready for a professional adventure in robotics, we would love to hear from you. Please send us your resume with a short overview of yourself with salary expectations and why this role is perfect for you.

•

Last updated on Aug 14, 2024