Desktop Support

Desktop Support/Field Service
Des Moines, IA(Onsite)
Fulltime Role

Job Description:

• Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations New Joiner Onboardings)
• Installations of the Windows in the new laptops (Imaging through SCCM)
• Work on the UPS shipments of assets to users, creating a label, tracking & coordinating setups & configurations with users.
• Work on the UPS shipments of return assets from users (Exit Process), creating a label, sharing with customer, tracking & coordinating returns.
• Troubleshooting & coordinating with the respective vendors on hardware related issues.
• Installing and troubleshooting printers and Telephony devices.
• Providing support to remote users using tools like TeamViewer, Bomguard, Service Connect, Teams screen share.
• Providing support for video conferencing, VC equipment.
• Monitoring & performing as per the SLA for all the tickets. Keeping track of assigned tickets and close / resolve them within SLA. Meeting all tickets criteria like response, resolution, reopen, work notes, user updates, follow-ups, quality, documentation & KB articles
• Troubleshoot basic OS / software related issues.
• Working on the compliance piece, on new installs.
• Providing instant support to walk-in users with various issues as per criticality of their issues.
• Maintaining the asset details with inventory administrator for accurate deployment and tagging of assets to user joining, working, or leaving organization with appropriate approvals and information to their reporting managers.
• Logging call to service providers (Dell) for repair and replacement of hardware being used in organization as per their warranty status.
• Reutilization of hardware from scrap machines to decrease the organization cost for devices being used or purchased.

About Tanisha Systems, Inc.

Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

Want to read more about Tanisha Systems? Visit us at www.tanishasystems.com

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Last updated on Oct 26, 2023