IT Service Desk Engineer III

Title: Service Desk Engineer III

Hours: Full time Monday - Friday day shift plus on call

Location: New Brighton MN

Compensation: $60,000 - $80,000

 

What we offer employees:

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match

 

Position Summary 

This Tier III Service Desk Engineer is a key role for our help desk. You will not only be your team’s escalation point for the more difficult issues, but you will also be a mentor to your Tier I and II teammates, helping them grow as technicians.

 

Required

Minimum 5 years of experience supporting and implementing network infrastructure.  Strong technical knowledge and understanding of SMB infrastructure and equipment.

Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions

 

Preferred

10 years industry experience, specifically supporting Microsoft based environments with a managed service provider

Qualifications

• Utilize proper troubleshooting methodology and the OSI model to fix client issues
• You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
• Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
• Excellent interpersonal, communication, and documentation skills
• Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
• Effective facilitation of client technical resolution plan
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Strong organizational skills and attention to detail
• Experience working with time tracking/ticketing software
• Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Exceptional ability to develop productive and positive relationships with customers and colleagues
• Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV

**Due to regulatory compliance requirements of the clients we serve, it is a requirement of this role to be a legal US Person or US Permanent Resident. **

Please note this is not a work-from-home opportunity. This position requires you to work in our Corporate offices located in New Brighton, Minnesota.

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Last updated on Oct 7, 2023