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IT Help Desk Support Engineer (Nightshift)

everbridge · 30+ days ago
Negotiable
Full-time
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Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking an IT Help Desk Support Engineer  to join our team based in Budapest. If you're ready to bring your expertise to the forefront, we have an opportunity that offers both professional growth and the flexibility of a hybrid or fully remote work arrangement. It is important to note that this position is exclusively for the night shift.
 
This role is pivotal in providing top-tier technical support to our global colleagues, including C-Level Executives, VPs, Engineers, and more. We're looking for a tech-savvy, people-oriented professional who thrives in a dynamic, fast-paced environment. Our Corporate IT team is a globally distributed, fun-loving group committed to excellence in service and making connections while delivering results.

What you'll do:

  • Provide comprehensive technical support, handling a variety of requests from printer mapping, new computer setups, to system migrations without a tiered system.
  • Install, configure, and ensure the usability of end-user hardware and software components.
  • Troubleshoot hardware and software issues across a range of channels, including in-person, remotely, and via phone.
  • Offer guidance and answers to employees on computer-related problems.
  • Manage user accounts in Active Directory, Office365, and various internal business applications, covering both onboarding and offboarding processes.
  • Contribute to various IT projects and company-wide initiatives, playing a key role in their success.
  • Develop and maintain IT system and process documentation for both team and customer use.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Conduct follow-ups with clients to ensure their technical issues are resolved and systems are running smoothly.

What you'll bring:

  • 3 years of experience in IT Support or Desktop Support roles, with a proven track record in technical assistance.
  • Skilled in user account administration and troubleshooting within Active Directory and Office 365 environments.
  • A strong understanding of IT fundamentals, including network protocols, DHCP, DNS.
  • Exceptional interpersonal skills, with a knack for building relationships and communicating effectively.
  • Proficient in remote troubleshooting and providing clear, concise instructions.
  • Adept at multitasking and solving problems efficiently in a customer-focused manner.
  • Experience with Windows and Mac OS environments, including imaging and patching desktops.
  • Excellent spoken and written English. 

Preferred Qualifications:

  • Familiarity with Microsoft enterprise technologies, such as Active Directory, Office365, and the Office suite.
  • Experience with collaboration and IT management tools such as Confluence, Jira, Zoom, and imaging technologies.
  • A passion for technology and a continuous learning mindset, with an openness to new tools and methodologies.
#LI-HG1

Why Everbridge:
 
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
 
·         Comprehensive healthcare coverage to ensure your well-being.
·         Life & Total Permanent Disability Insurance to protect you and your loved ones.
·         Cafeteria plan.
 
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
 
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Last updated on Mar 12, 2024

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