Business Analyst (6-month fixed term contract)

VML

 

BUSINESS ANALYST

 

Department: Delivery

Reporting to: Director - Delivery

Location: Melbourne/Sydney

 

VML

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VML Y&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

YOUR ROLE IN A NUTSHELL

This is a Fixed Term Contract (FTC) for a period of 6-months with an as soon as possible start. 

A Business Analyst is required for our Delivery Team working on one of our largest clients.  You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.

KEY RESPONSIBILITIES

• To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users.  This will involve facilitating workshops and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assessing them for both technical and business suitability
• Create logical and innovative solutions to complex problems
• Work with delivery and technical teams to create client proposals and detailed scoping documents
• Analyse and understand complex business systems in order to recommend efficiencies and enhancements
• Provide estimates for future analysis work
• Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction
• Provide training to users of a new system as required
• Communicate and collaborate with the test team
• Plan and work flexibly to meet deadlines
• Keep up to date with technical and industry sector advances

 

Customer Service Responsibilities

• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

 

REQUIRED EXPERIENCE/SKILLS/CAPABILITIES

• Extensive analysis experience
• Business Process mapping and engineering
• Production of user stories and acceptance criteria
• Analysis and design of systems (package integration and bespoke development)
• Ability to work on your own initiative to an agreed action plan
• Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
• Strong problem solving, time management and organisational skills
• Strong commercial awareness and business acumen
• Energetic, enthusiastic with strong attention to detail
• Experience with Commerce platforms - nice to have
• Database experience - nice to have

 

VML AUNZ HIGHLIGHTS

There are many things that make VML an awesome place to work, but we think these are worth a special mention:

• Summer Days – 5 paid afternoons off each year during daylight savings time
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – a paid day off each year to celebrate your work anniversary.
• Employee Assistance Program access and 24/7 support.
• LinkedIn Learning access for all employees
• Foundation Day – the anniversary of our establishment where every employee   
• works together to give back to the community.   
• PerkSPACE – a dedicated platform for employee benefits that helps   you save,  
•  grow, and generously makes your life easier

      

  

This role is part-time negotiable.  VML is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, gender, identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Last updated on Aug 21, 2024