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Driver Operations Associate

lalamove · 30+ days ago
Negotiable
Full-time
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Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!  

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. 

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are hiring for the position of Driver Operations Associate based in Tokyo! As part of the Driver Operations Department, you will play a crucial role in ensuring, creating and maintaining oversupply and building a strong offline presence with our branded vehicles. You will report directly to the Driver Operations Manager. 

We’re looking for candidates with experience in fast-paced, dynamic environments who can contribute to scaling and managing our rapid growth across Japan. The ideal candidate thrives in a collaborative, open, and fun culture and is eager to make an impact. If you’re passionate about solving delivery challenges by empowering communities, we’d love for you to join us on this exciting journey of rapid growth.

Are you are up for it? Apply now and join us as #OneLalamove!

What you'll do

  • Build and retain a high-activity driver community
  • Communicating with our drivers to support their needs
  • Increase Lalamove’s brand awareness by substantially growing the number of branded vehicles
  • Exceed individual and team targets & KPIs
  • Planning, creating and executing new initiatives while aligning with the team and other stakeholders

What we seek

  • Positive, passionate and proactive with strong self-initiative and attention to details
  • Possesses a critical thinking approach and mindset focused on continuous improvement
  • Committed to helping the team success in becoming the market leader in last-mile, on-demand deliveries

What you'll need

  • Ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to champion new processes from plan to close
  • At least 2-3 years of experience at a sales and customer-facing capacity
  • Positive, passionate, proactive, self-initiative, and attentive to details
  • Strong verbal and written communication skills with fluent proficiency in written and spoken Japanese, proficiency in reading and writing English is required, though speaking is not mandatory
  • Data-driven, experienced and familiar with spreadsheets

Last updated on Jan 29, 2025

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Manila, Metro Manila

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30+ days ago

Developed by Blake and Linh in the US and Vietnam.
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