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Technical Operations Specialist

rushdigital · 16 days ago
2 Marston Street
Negotiable
Full-time
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<p dir="ltr">We are an integrated design + technology studio.</p><p dir="ltr">We’re united by our love of technology and its potential for making lives better. Some of us are big picture thinkers, some of us creatively driven. And some of us love nothing more than deep diving into a thorny technical challenge. But we’re all human, inspired by human stories and driven by a desire to create human-centred experiences.</p><p dir="ltr"></p><h3 dir="ltr"><strong>About the role:</strong></h3><p dir="ltr">This role will be part of a team serving as the primary contact for technical queries, incidents, and escalations from clients. On the daily, that will:</p><ul><li dir="ltr"><p dir="ltr">Provide technical support for Cyber Security, Cloud Infrastructure, our Compter Vision AI platform, Product Issues and Product Analytics.</p></li><li dir="ltr"><p dir="ltr">Ensure 24/7 on-call coverage and compliance with ISO and PCI DSS requirements.</p></li><li dir="ltr"><p dir="ltr">Manage Cloud Infrastructure, focusing on scalability, reliability, and cost-effectiveness.</p></li><li dir="ltr"><p dir="ltr">Utilise Data Analytics to improve products, services, and customer experiences.</p></li><li dir="ltr"><p dir="ltr">Develop and maintain technical documentation, support Sales and Pre-sales teams, and produce/automate performance reports.</p></li></ul><h3 dir="ltr"><strong><br></strong></h3><h3 dir="ltr"><strong>About you:</strong></h3><p dir="ltr">We are ideally after a collaborative team player with a growth mindset and great people skills, with as much of the following experience / traits as possible:</p><ul><li dir="ltr"><p dir="ltr">Proficient in Cyber Security, Cloud Infrastructure, and Data Analytics.</p></li><li dir="ltr"><p dir="ltr">Strong problem-solving skills with a customer service orientation.</p></li><li dir="ltr"><p dir="ltr">Excellent communication and interpersonal skills.</p></li><li dir="ltr"><p dir="ltr">Knowledge of ISO and PCI DSS compliance requirements.</p></li><li dir="ltr"><p dir="ltr">Familiar with Generative AI tools and their applications.</p></li><li dir="ltr"><p dir="ltr">Collaborative mindset with project management skills and attention to detail.</p></li><li dir="ltr"><p dir="ltr">Keen to learn new skills and get exposed to leading edge technologies. </p></li></ul><h3 dir="ltr"><strong><br></strong></h3><h3 dir="ltr"><strong>Bonus Skills:</strong></h3><ul><li dir="ltr"><p dir="ltr">Experience with automation and workflow optimization.</p></li><li dir="ltr"><p dir="ltr">Background in solution architecture and proposal development.</p></li><li dir="ltr"><p dir="ltr">Knowledge of emerging technologies and industry trends.</p></li></ul><h3 dir="ltr"><strong><br></strong></h3><h3 dir="ltr"><strong>What matters to us?</strong></h3><ul><li dir="ltr"><p dir="ltr">Put people first - It's about the people, not the tech.</p></li><li dir="ltr"><p dir="ltr">Push the boundaries - Who wants to do what's been done already?</p></li><li dir="ltr"><p dir="ltr">Play the long game - We create sustainable solutions, not quick fixes.</p></li><li dir="ltr"><p dir="ltr">Say it like it is - Life's too short for miscommunication.</p></li><li dir="ltr"><p dir="ltr">Live for the RUSH - Nothing's more exciting than the rush of doing and discovering.</p></li></ul><p dir="ltr"><br></p><p dir="ltr">If you meet the criteria and would be interested in discussing further - apply today! We want to meet you :)</p><p><br></p><p><br></p> •

Last updated on May 31, 2024

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