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DevOps Engineer (Genesys)

Negotiable
Full-time
Remote
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  • As a DevOps Engineer, having Active Genesys Cloud Certification is a huge plus.
  • Minimum 5 years of experience in Contact Center Environment working with Genesys Cloud platform and its capabilities will also be an integral part of this role.
  • You are a Genesys Cloud Platform aficionado; therefore you have a good understanding of CCaaS, omnichannel architecture, Workforce Force Management (WFM), Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect, SucessKPI, Genesys Cloud App Foundry and Outbound Dialer Campaigns.
  • You should be able to work independently, prioritize and organize your tasks under time and workload pressure.
  • Fluency in Spoken and Written in English is a MUST. Knowledge of Spanish shall be an added advantage.
  • You should be ready to support US users in their local time zone.
  • You will provide advanced level technical support including design, configuration, troubleshooting, implementation, support, and problem management.
  • You will coordinate with vendors and cross functional teams regarding contact center applications.
  • You will research, evaluate and recommend communications options in services, systems and emerging technologies as needed.

Last updated on Feb 2, 2024

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