Customer Support Specialist

Are you based in Argentina, Brazil or El Salvador?

We're excited to receive your application! We encourage candidates from these locations to apply.

US Based Clients. Must be Proficient in English Written and Verbal Skills.

Only Resume Written in English will be Accepted.

We are seeking a highly motivated Customer Support Specialist to join our team at Teem. As a Customer Support Specialist, your primary responsibility will be to assist our customers with any product-related inquiries or issues they may have. You will provide exceptional customer service via phone, email, and chat and ensure that our customers have a positive experience interacting with our company.

Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate and complete information to customers regarding our products and services
• Troubleshoot and resolve customer issues effectively and efficiently
• Escalate complex issues to higher-level support teams when necessary
• Document customer interactions and update our customer support system with relevant information
• Collaborate with cross-functional teams to ensure customer satisfaction

Requirements

• Prior experience in customer support or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to remain calm and professional in stressful situations
• Experience with customer support software and CRM systems
• Ability to work independently as well as in a team environment
• Flexible and adaptable to changing priorities and business needs

If you are passionate about delivering outstanding customer service and enjoy working in a fast-paced, collaborative environment, we would love to hear from you!

Benefits

If you already enjoyed the job description, let me give you a couple more reasons to join Teem. You will:

• Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment.
• Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs.
• Earn in USD: Secure a rewarding position that pays in dollars.

Can you already picture yourself working with us? Then click the button below.

Last updated on Aug 28, 2024