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Website Support Engineer

advicemedia · 7 days ago
Negotiable
Full-time
Remote
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About MyAdvice:
MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

Job Description:
We are seeking a proactive and detail-oriented Website Support Engineer to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and improving the functionality of websites while ensuring optimal user experiences. This role requires technical expertise, problem-solving skills, and a commitment to delivering top-notch support to clients and internal stakeholders.

Key Responsibilities:
  • Website Maintenance and Support:
  • Monitor website performance, uptime, and security.
  • Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems.
  • Ensure websites remain updated with the latest content, features, and security patches.
  • Client Support:
  • Provide technical assistance to clients via email, phone, or support ticketing systems.
  • Diagnose and resolve client-reported website issues efficiently.
  • Document solutions and create user-friendly guides for common issues.
  • Website Optimization:
  • Analyze website performance metrics and implement optimizations for speed and SEO.
  • Identify and fix issues affecting site usability or accessibility.
  • Collaboration and Communication:
  • Work closely with developers, designers, and content teams to implement site updates.
  • Collaborate with hosting providers and third-party vendors for escalated issues.
  • Keep stakeholders informed about status and progress of ongoing support requests.
  • Technical Management:
  • Manage and configure website hosting, domains, and SSL certificates.
  • Ensure backup systems are functioning properly and perform regular restorations for testing.
  • Stay updated on web technologies and trends to improve support capabilities.
Required Skills and Qualifications:
  • Technical Expertise:
  • Proficiency in web technologies such as HTML, CSS, JavaScript, and PHP.
  • Experience with CMS platforms like WordPress, Drupal, or Joomla.
  • Knowledge of website hosting, DNS, and server configurations (e.g., cPanel, Plesk).
  • Familiarity with performance optimization tools and techniques (e.g., caching, CDN, image compression).
  • Problem-Solving Abilities:
  • Strong troubleshooting and debugging skills.
  • Ability to identify and resolve cross-browser and device compatibility issues.
  • Customer-Centric Approach:
  • Excellent verbal and written communication skills.
  • A collaborative attitude and ability to explain technical concepts to non-technical users.
  • Additional Preferred Skills:
  • Basic understanding of SEO best practices.
  • Experience with version control systems like Git.
  • Familiarity with web analytics tools like Google Analytics.
  • Certifications in web development, support, or related fields are a plus.
Why Join Us?
  • Opportunity to work in a dynamic and innovative environment.
  • Collaborative team culture with opportunities for professional growth.
  • Competitive salary and benefits package.

Last updated on Nov 25, 2024

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