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Desktop Support (f/m/d)

Negotiable
Full-time
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We are Safran Passenger Innovations Germany GmbH, a mid-size innovation driven company, that is part of Safran, an international high-technology Group. We are leading the development of wireless, cellular and satellite-based connectivity solutions for aircraft passengers to enable them having the most memorable connected passenger experience. As a high tech innovative company, we make flying fun! So if you’re someone that’s constantly curious about discovering new ways to advance IFEC, entertainment, or technology as a whole, then you’re exactly who we’re looking for. Join us!

The Desktop Support is responsible for troubleshooting issues with desktop computers, peripherals, applications, and provide general IT assistance. This includes computers, servers, networks, phones and other IT related hardware and software in accordance with company protocols and policies, as well as supporting best practices in service, support and maintenance of IT systems. Tracking incidents and service requests from creation to resolution, ensuring they meet IT and quality standards. This

individual performs the day-to-day operations in the IT department in an effective and timely manner and works with team members to ensure helpdesk tickets and IT generated alerts are dealt with correctly and in a timely fashion.

This position, with a fixed duration of one year, is the ideal opportunity to someone who recently completed their IT studies/training and is ready to start their career path within an international team.

Main Tasks and Responsibilities:

  • Configure, install, and support desktop computers, laptops, printers, monitors, phones and other general peripherals
  • Support ticket queue, triage, assignment, and escalation of Jira ServiceDesk tickets
  • Relocate IT equipment (computers, printers, monitors, and other peripherals)
  • Provide end-user software troubleshooting and support, daily maintenance and incident/problem resolution for escalation of desktop support related issues
  • Provide onsite and virtual/remote assistance sessions to users
  • Provide excellent customer service, demonstrate a strong work ethic and always be a team player
  • Coordinate with the HR Department to ensure smooth employee on-boarding & access
  • Perform other job-related duties as assigned by Management

Requirements

Preferred Qualifications:

  • Successfully completed training in an IT profession, or equivalent experience in related field
  • 0-3 years of experience working in a similar role
  • Knowledge of LANs, VPNs, Windows 10,Windows Server and Mac
  • Working knowledge with Office 365, Exchange and Active Directory
  • Ability to provide timely resolution for all end-user requests and root cause analysis for issues
  • Knowledgeable in the use of required operating systems, programs and backup programs/devices
  • Knowledgeable with helpdesk ticketing systems and change management
  • Ability to work well under pressure and to meet deadlines as needed

Soft Skills:

  • Strong written and verbal English communication skills
  • Reliable, organized and detail oriented
  • Open-minded and willing to learn and improve
  • Ability to work collaboratively in a team environment
  • Ability to adapt, plan and organize in a constantly changing environment
  • Ability to use discretion and independent judgment when making decisions on behalf of the company

Benefits

You will have the opportunity to contribute to challenging tasks in the field of Aviation and Inflight Entertainment technologies. Our success lies in our people. We are an equal opportunity employer that values diversity. Be part of an innovation-driven company culture and a dynamic international team of experts whose working language is English...and Bavarian (nur wennst konnst und mogst).

Working at SPI means:

  • Enjoying flexible working hours in a friendly family atmosphere
  • Being flexible to work up to 4 weeks per year from EU-countries
  • Having a fantastic team to work with
  • Having an open-door policy
  • Benefiting from training and career development opportunities
  • Receiving great Benefits Offer (childcare support, E-Gym Wellpass, and many more)
  • Working by the P&P rule - Productivity and Party - be productive but also enjoy events like Family BBQ, Octoberfest, X-mas party, team events
  • Inviting office area where you can meet & greet while enjoying free coffee, snacks, fruits and beverages
  • Connecting to Munich city center in just 30 minutes
  • Living in one of the most culturally vibrant regions of Germany where other people spend their holidays

If we sparked your interest, we are looking forward to your application.

Last updated on May 21, 2024

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About the company

SI
Safran Passenger InnovationsSafran Passenger Innovations designs and manufactures cabin interiors and in-flight entertainment systems for commercial airlines and business aviation.

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